CLIENT SERVICES
RETURNS
CUSTOMER SERVICE
Frequently Asked Questions
If you are a customer in need of support please look through the FAQ's for an answer to your question.
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Adapt to Progressive Eyeglasses
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Adjust and align your glasses tutorial.
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Age requirement for JoyLot
You must be 18 year old to shop on Joylot.com.
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Authentic Guarantee
JoyLot, Inc. is an authorized dealer and we guarantee you'll receive a 100% genuine product with a full manufacturer warranty.
We offer a 30-day hassle free return policy with full money back (Return Policy)
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Coupons
Due to deep discounts and great pricing we are unable to accept more than one promotion or coupon per purchase. When checking-out, please enter the promotion or coupon code to redeem your coupon. If you have more than one coupon code, please choose the one you like to redeem and enter that code only.
Enter your promotion code in the checkout process when selecting the shipping type.
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Crizal lenses and information guide
CRIZAL® NO-GLARE LENSES
For over 25 years, Crizal No-Glare lenses have been providing the clearest vision possible to millions of patients worldwide. Crizal No-Glare lenses offer the best combination of clarity, durability, cleanability, and optimal UV protection so that patients can see, look, and feel better.
Crizal No-Glare lenses are supplied from the manufacturing laboratory with a Crizal No-Glare lenses Certificate of Authenticity (COA) card. To ensure your receipt of genuine Crizal No-Glare lenses, the COA card includes product registration information and a Crizal No-Glare lenses cleaning cloth. If you do not receive these items with your Crizal No-Glare lenses, please consult your eyecare professional.
The Crizal No-Glare lenses family of coatings includes: Crizal Sapphire® 360° UV lenses, Crizal® Prevencia® lenses, Crizal Avancé UV™ lenses, Crizal Alizé UV™ lenses, and Crizal Easy UV™ lenses. We also have two Crizal® for Kids products: Crizal Kids UV™ lenses and Crizal® Prevencia® Kids lenses. Your eyecare professional can explain the different benefits of each Crizal No-Glare lens and provide a recommendation based on your needs. Learn more.
Crizal No-Glare lens treatment is very thin—thinner than a strand of hair! The actual thickness and weight of your glasses is a function of the lens material chosen, your frames, and your prescription.
CRIZAL NO-GLARE LENSES UV PROTECTION
Yes, Crizal No-Glare lenses offer our most comprehensive daily protection against the invisible and often irreversible dangers of UV reflection.
UV is a form of light/radiation that is not visible to the human eye. Sunlight is the primary source of ultraviolet radiation. UV light comes from all directions, reflecting off surrounding surfaces and creating dangerous exposure.
UV damage is cumulative and often irreversible. Long-term exposure to UV radiation can increase the risk of certain eye conditions and diseases, such as UV-related cataracts, growths on the eye, and even certain skin cancers on the eyelids or around the eye area.
Premature signs of aging, skin cancer, eye disease, wrinkles, and dark circles.
Over 40% of annual UV exposure is received during conditions when people are not in full sunlight and are less likely to wear eye protection. Complete UV protection on your everyday clear lenses can help protect the long-term health of your eyes.
UV light comes from all directions, reflecting off surrounding surfaces and creating dangerous exposure. The back surface of everyday clear glasses has been found to reflect light coming from the back and sides of the lens, increasing UV light exposure to the eyes. Most sunglasses and clear lenses with higher-quality materials block UV light from transmitting through the front of the lens, but they do not address the UV light reflecting off the back side of the lens. Crizal No-Glare lenses provide protection against backside UV reflection. Ask your eyecare professional about the benefits of Crizal No-Glare lenses.
RELATED PRODUCTS
Crizal No-Glare treatment is compatible with most lenses. It is always advisable to apply Crizal No-Glare treatment to both single vision and progressive addition lenses. Please talk to your ECP to find out which Crizal No-Glare lens is right for you.
Yes, Crizal No-Glare treatment is compatible with most lenses and always compatible with Varilux lenses. Learn more here.
CLEANING MY LENSES
- Rinse under warm running water to remove any sandy/gritty debris.
- Clean with a mild liquid dishwashing soap to remove facial oils.
- Rinse with water.
- Dry with a soft cotton cloth.
- Polish your lenses with the microfiber Crizal lenses cleaning cloth provided to you.
You can also use the Crizal lenses cloth for touch-up cleaning throughout the day when it is not convenient to wash your lenses. While the hydrophobic properties of Crizal No-Glare lenses facilitate the removal of smudges, dust, dirt, and fingerprints more easily, the smudges and fingerprints may appear more visible on Crizal No-Glare lenses than on an uncoated lens. Watch a video on how to clean your Crizal lenses.
Occasional use of alcohol on Crizal No-Glare lenses will not be harmful. However, we do not recommend continuous, daily use.
If you are not able to remove hair spray or paint using the cleaning recommendations found above, we suggest taking your lenses to your eyecare professional for assistance.
Yes. Commercially prepared anti-reflective lens cleaners are safe to use with Crizal No-Glare lenses.
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Free JoyLot Rapid™ same day delivery.
JoyLot.com, Free Rapid same day delivery now availabel to selected zip codes. Orders placed on Monday to Friday by 4pm EST will be shipped and delivered the same day. Available on all instock ship today items and curbside pickup required to receive package.
Delivering zip codes.
11729
11703
11704
11706
11717
11746
11798
11747
11735
11743
Service currently not available on Contacts and RX glasses orders.
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How safe is my shopping on JoyLot.com?
How safe is my shopping on JoyLot.com?
1. JoyLot.com is proud to deliver high-quality product and top level customer service. Many products listed and sold are offered and shipped from JoyLot.com's warehouse or one of JoyLot.com's affiliate suppliers.
2. Every registered user information is only used for internal use only. Under no circumstance will we disclose or share your information with any unauthorized third party,
3. JoyLot takes security very seriously. Purchases made using JoyLot.com's checkout to pay for JoyLot purchases is 100% safe. Once a purchase is processed JoyLot does not save or forward any credit card numbers.
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JoyLot Rewards
Welcome to JoyLot Rewards!
JoyLot's standard 3% rewards program is offered on all purchases site-wide, plus any additional rewards offered on specific items. Items with additional rewards will be displayed on the details page for each item in a whole number which will include the JoyLot 3%.
General:
What is the JoyLot 3% Rewards Program?
The JoyLot 3% Rewards Program is purposed to grant JoyLot buyers, money back on the items bought on JoyLot. This is due to the items purchased and will automatically recruit the rewards into your account. Based on leaving a positive feedback or reaching the 60-day time element, your JoyLot Dollars will then be available to you.
You can use your JoyLot Dollars to purchase items on JoyLot. You will instantly be credited as a result. For example, if your purchase is $100.00, you will receive $3.00 into your JoyLot account within 60-days after your purchase date, we will automatically credit your spending account. You can then use the $3.00 as a coupon towards your next purchase. Your $3.00 will instantly be deducted from your total amount during checkout.
If an item shows earn extra 10% in rewards, this concludes the standard JoyLot 3% plus an additional 7% offered for that particular item. in which you'll receive $10.00 for a $100.00 purchase with 60 days from your purchase date.
Is there a fee to sign up for the JoyLot Rewards Program?
No. There is no initial fee to sign up. It is FREE to members and will always be FREE.
Enrollment:
Can anyone enroll in the JoyLot 3% Rewards Program?
Yes. Anyone can enroll domestically and internationally as a member of the JoyLot Rewards Program.
Is it possible to earn JoyLot Dollars on more than 1 account?
No. There is a limit of 1 account per member. You cannot earn JoyLot Dollars on more than one account. This is to ensure the integrity of the program.
What is required to join the JoyLot 3% Rewards Program?
- You must be 18 years of age or older.
- You must confirm your purchase on the JoyLot website with a valid PayPal account or a valid credit card.
- You must become a JoyLot member.
- You must maintain an active account with no limitations.
How can you enroll into the JoyLot Rewards Program?
It is quick and easy to enroll. Your enrollment is automatic. You can also enroll by the recommendation of another JoyLot member or simply through enrolling on the JoyLot.com website.
Receiving JoyLot Dollars:
Are there any restrictions when it comes to earning JoyLot Dollars?
Yes. You are restricted from earning your JoyLot Dollars in certain categories located on JoyLot.com.
The following categories of prohibition to receiving JoyLot Dollars include:
- Real Estate
- Cars
- Industrial
- Heavy Equipment & Machinery
- Healthcare
Note: Other restricted categories may later apply to the JoyLot Dollars Program.
How can you determine the amount received for active purchases made on JoyLot?
The amount received is appraised by examining the (item amount) x (volume elected) x (percentage received). Shipping, taxes, and other fees are excluded from this determining factor.
What percentage will you earn as a JoyLot Dollar Rewards member?
You will earn a 3% reward when you make any active purchase(s) on JoyLot.com.
Is the JoyLot 3% Rewards percentage subject to change?
Yes. The percentage of 3% for the JoyLot Rewards Program is subject to change with or without prior notice.
Are there any conditions as to how many JoyLot Dollars you can receive?
No. There aren’t any conditions or restrictions on earning JoyLot Dollars with the 3% Rewards Program.
What is the time period you can receive JoyLot Dollars?
There is no time period. You have an unlimited time span when receiving JoyLot Dollars.
Is it possible to receive JoyLot Dollars and benefit from other JoyLot promotions?
Yes, it is possible. You can receive JoyLot Dollars in affiliation with other JoyLot specials or promotions while using your 3% Rewards. JoyLot encourages you to receive JoyLot Dollars while taking full advantage of other deals found on JoyLot.com. It is for your benefit as a JoyLot member.
Can I earn JoyLot Rewards while returning an item?
No. You cannot earn JoyLot Dollar Rewards if you return the item purchased. If you as a seller request for your final value fee from the account of the buyer, the buyers JoyLot rewards will not be earned.
What can you do to verify your JoyLot Dollars?
When you sign into your account, you will be able to verify your JoyLot Dollars through its pending status. After leaving a positive feedback to the seller or by waiting for the cycle of 60-days, you will be able to see your useable funds and apply it towards your next purchase. Every item available will show you your JoyLot earnings in your account as an active member.
Redeeming JoyLot Dollars:
When will you get your JoyLot Dollars?
Every 60-days your JoyLot Dollars will become redeemable. If you like to speed the process and avoid the waiting time of 60 days, you may leave a positive feedback to the seller and the JoyLot Rewards Dollars will become immediately available. Your JoyLot Dollars cannot be redeemed for cash back nor are they transferable. Your JoyLot Dollars can only be used for JoyLot active purchases. If you shop online at JoyLot.com you can apply your redeemable dollars towards your purchase excluding purchases made in restricted categories. See the above section entitled Receiving JoyLot Dollars for more details.
- You must be 18 years of age or older.
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JoyLot Shipping and Delivery Terms and ConditionsAvailability
Most items offered by for sale on JoyLot are available for immediate shipping. On occasions, a product may be oversold or no longer available. We will notify you via email and your card will not be charged.
Delivery and shipping address provided customer responsibilityBy placing an order and providing the ship to address, you the customer take responsible for providing the correct and verified address. You are also responsible for accepting the package at the address provided.
International OrdersItems listed by JoyLot have a drop-down list with the ship to countries we offer. Items that have your country listed in the list are available for international shipping.
For the shipping rates and charges check the shipping rates listed on the Shipping Options and details section in each listing.
We use all the major mail carriers to ship orders including DHL, FedEx, UPS, and the United Postal Service. Unfortunately, we are not able to offer the option to choose a mail carrier.
In your checkout, we collect International import fees, including Value Added Tax (VAT), customs duties, and brokerage charges. Your package will be delivered to your destination without any additional fees.
Any refused not accepted packages will result in a deduction of the internation VAT/Duty and shipping both ways fees.
Returning an item to JoyLot is the responsibility of the buyer. JoyLot does not offer free returns on international orders and therefore the customer is responsible for all shipping fees and duty import fees.
Merchandise GroupingIn order to keep the shipping cost down. We will try to consolidate your order in the minimum number of shipments possible.
In some cases, you may receive more shipments than expected to receive your order. We will never charge you for more shipping then the original amount paid for your order
Note that items listed as Not Yet Released or Back Ordered can delay orders that are or may be combined with other items in stock.
ShippingJoyLot ships orders daily Monday to Friday except for major holidays.
We ship to all addresses within the US including P.O. Box, APO AE, Alaska, Hawaii, and Puerto Rico. Note that some item that may be overweight or too large for post office handling will be required to be shipped to a physical address.
International orders are also accepted as on the listing details page displaying the list of countries will ship to with the shipping fee details. Note that there may be some restrictions on specific products and therefore some products cannot be shipped to international destinations.
Every product listed on JoyLot will display the shipping rates set by us. Note that some items may not be eligible to combine shipping.
Shipping ConsolidateIn order to keep the shipping cost down. We will try to consolidate your order in the minimum number of shipments possible.
In some cases, you may receive more shipments than expected to receive your order. We will never charge you for more shipping then the original amount paid for your order
Note that items listed as Not Yet Released or Back Ordered can delay orders that are or may be combined with other items in stock.
Shipping FeesEvery item being offered or sold on JoyLot has the shipping fees charges that JoyLot is charging. Most items are available to combine shipping from each seller. Shipping fees are charged by Item(s) or by Weight (for example)
Fixed Rate Shipping Fee.
- Base = If you buy an item that has the Base Fee charge you will pay the amount stated below the Base row.
- + Additional Item = The additional item fee will be added for each additional item you buy from the seller in the same shipping group.
- + Insurance = The insurance fee charge is offered by the seller, if there is an Insurance fee stated the fee will be charged for each item in your cart.
- Insurance Option = If there is no amount stated and the insurance is included no additional charges will be added. If there is an amount and the option is requires you will be required to pay the insurance fees, if the insurance is optional you may decline or accept the insurance coverage option.
If a seller is offering an item and is charging a Base $4.95 + Additional Item at $1.95 and you buy 4 item your total would be $4.95 + $1.95 + $1.95 + $1.95 = $10.80
If the insurance is included or optional you will not be charged any additional fees. However, if you choose to insure or you are required to get insurance and there is a $0.50 insurance fee you will be charged an additional $0.50 for each item for insurance.
If you want to buy multiple items and wish to combine shipping, buy all the items you want and then click on the Checkout link within your account
(these shipping fees are for combine shipping items only from the same seller and the same shipping class.)
Per Pound Shipping Fee.
- Base = If you buy an item that has the Base Fee charge you will pay the amount stated below the Base row.
- + Weight = If there is a fee in the + Weight row the fee will be added to your base charge and every additional item you add to your cart you will pay the + Weight charge only within the same shipping group.
- + Insurance = The insurance fee charge is offered by the seller, if there is an Insurance fee stated the fee will be charged for each item in your cart.
- Insurance Option = If there is no amount stated and the insurance is included no additional charges will be added. If there is an amount and the option is requires you will be required to pay the insurance fees, if the insurance is optional you may decline or accept the insurance coverage option.
If you see an item you want and the Base is $4.95 + Weight $6.50 your total order for that one item is $11.45.
To purchase multiple items and combine shipping. If the Base is $4.95 + Weight $6.50 and you buy two items your total will be $4.95 + $6.50 + $6.50 = $17.95 each additional item you add the Base charge will not be added to the checkout total and only the + Weight fee will be added.
If the insurance is included or optional you will not be charged any additional fees. However, if you choose to insure or you are required to get insurance and there is a $0.50 insurance fee you will be charged an additional $0.50 for each item for insurance.
If you want to buy multiple items and wish to combine shipping, buy all the items you want and then click on the Checkout link within your account
(these shipping fees are for combine shipping items only from the same seller and the same shipping class.)
Shipping RestrictionsDue to some restriction on specific products, we may not be able to ship certain items to some destinations. Each items has its shipping rate and shipping destination available.
Shipping TimeMost orders placed by the cutoff time are processed and shipped the same. In some cases, an order will require additional day handling time and can take up to 48 hrs to process.
Rapid and Express labeled orders are processed the same day in assurance to deliver by the promised date. We use all the major mail carriers to ship orders including JoyLot.com trucking service, DHL, FedEx, UPS, and the United Postal Service. Unfortunately, we are not able to offer the option to choose a mail carrier.
On occasion, there may be an unexpected delay on your order. We will notify you via email with the delay of your order and approximate ship date.
If you have placed an order in a standard ground shipping service, and require to upgrade to a faster shipping service. In this case, we may require you to contact us to upgrade your shipping option if possible and there may be a difference in shipping fees. To upgrade your shipping service please call: 800-393-5050
TrackingUpon shipping of an item, we will send you an email with your order details confirming the shipped item, shipping carrier, and tracking number. Upon receipt of your tracking number and the shipping carrier please check with the shipping carriers website to track your order.
Undelivered or Wrong Address PackagesOccasionally packages may be returned to us for an undelivered or bad address. In this case, we will issue a full refund ( including shipping ) and the order will not be re-shipped
Weather DelaysIf you reside in areas experiencing snowstorms or other extreme weather, there may be an additional 1-2 days delay in your package to arrive.
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Payments and Pricing.
PAYMENTS & PRICING
Payments
Pricing
Price Guarantee
Price Match
List Price
Order ConfirmationWe make every effort possible to offer you the best possible price on items in our store.
Payments and Security
We take security very seriously. Purchases made using JoyLot.com to pay for JoyLot purchases is 100% safe. Once a purchase is processed JoyLot does not save or forwards any credit card numbers.
For purchases made from JoyLot, we accept the following payment types.
- Visa
- Master Card
- American Express
- Discover
- PayPal
- Sezzle
International Payments.
If you are experiencing a problem and cannot pay by selecting the credit card logos on the checkout. We recommend trying to make your payment by selecting the PayPal option which will let you make your payment using any major credit card. If you do not have a PayPal account just look for the (Don't have a PayPal account and click on the Continue link.
We reserve the right to contact you via phone or email to verify your order and make a final decision on approving or canceling an order.
Items offered and sold by JoyLot are subject to change without notice.
JoyLot may change prices on items from time to time for special promotions, sales or price drops. JoyLot does not guarantee a refund of the difference in price. If the item you ordered is within a 30 day period and in original new condition you may be required to return it for a refund and place a new order.
JoyLot does not price-match with other websites and or retailers.
The list price is to represent the full suggested retail price by the manufacturer, supplier or the full retail price listed on the product itself. JoyLot does not guarantee the accuracy of the full suggested retail price.
JoyLot makes every effort possible for items sold and offered by JoyLot to list the correct pricing and description. However, until an order is placed we may not realize a mistake or an error with the listings. If an item's correct price is higher than listed or the description contains errors, in this case, we will either contact you with instruction before shipping or cancel your order and credit or not charge your credit card.
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PD, Progressive, and Bifocal Measurements: Height Placement and Fitting
How do I measure my own Segment Height?
Video Link: https://www.youtube.com/watch?v=w23N4WqxOEE
If you would like to measure your own segment height then you will need to have the frame in hand, because you can only measure it while the glasses are on your face. You can either purchase the frame without lenses first and then send them back to have lenses put in after the segment height has been measured. Or if you have already received your glasses and feel the segment height is not correct, you can use the frames you already have.For No Line Progressive Lenses
1. Put the glasses on your face and adjust them so that they sit comfortably.
2. Have someone assist you by marking the lenses or Stand about 8 inches (20 cm) away from a well-lit mirror with your face parallel and square to the mirror.
3. Stare straight ahead and mark the center of your pupil. This is your segment height measurement for these frames.
4. Repeat these steps at least 3 to 5 times to get an accurate and consistent measurement.
or
For Lined Bifocal Lenses
1. Put the glasses on your face and adjust them so that they sit comfortably.
2. Have someone assist you by marking the lenses or Stand about 8 inches (20 cm) away from a well-lit mirror with your face parallel and square to the mirror.
3. Stare straight ahead and mark the lens 1mm below the bottom your eyelid. This is your segment height measurement for these frames.
4. Repeat these steps at least 3 to 5 times to get an accurate and consistent measurement.
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Price Match
Price Match?
We are aware that there are many other sites that claim to price match with any other competitor. We are sorry but we do not price match or compete with other competitors. JoyLot.com is based on quality and service, not price, we base our service and selection to be to your satisfactory, rather than price.
There are good reasons JoyLot.com does not price match. We offer free shipping on most items, In stock items and ready for immediate shipping, largest selection to choose from, 30 days money back with no restocking fees (like other sites), Full warranty on all items, 100% authentic products and top level customer service, with a local phone number to our UK and AU customers. All of these mean so much more than a price match.
By avoiding the time on price matching with other websites and keep our concentration in providing you with top level customer service. Price matching wouldn't do you justice.
You will find many reasons to shop with us as we dedicate ourselves to your satisfactory. You can read more about our hassle free return policy.
JoyLot.com
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Privacy Policy
Privacy Policy
JoyLot is committed to providing its users with an Internet experience that respects and protects their personal privacy choices and concerns.
Our privacy policy and practices are detailed below, and we ask you to read them thoroughly.Information Collection and Use
JoyLot Inc. is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. JoyLot.com collects information from our users at several different points on our website.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
By providing my phone number to “JoyLot.com”, I agree and acknowledge that “JoyLot.com” may send text messages to my wireless phone number for any purpose. Message and data rates may apply. Message frequency will vary, and you will be able to Opt-out by replying “STOP”.
Registration
In order to use this website, a user must first complete the registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest. It is optional for the user to provide demographic information (such as income level and gender), and unique identifiers (such as social security number), but encouraged so we can provide a more personalized experience on our site.For Buyers
All buyers information is strictly confidential and safe. Purchases made using JoyLot.com's checkout to pay for JoyLot purchases is secured and safe. Once a purchase is processed JoyLot does not save or forward any credit card numbers or financial information.
Cookies
A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer's hard drive. Cookies do not damage your system or impair its functioning in any way. We use cookies to help us provide customizable services and to allow you to sign-in to our site. For example, we can store your zip code in a cookie and this enables us to display your local weather each time you visit our site. Cookies also make web surfing easier for you by saving your preferences while you're on our site. Cookies may also be used by JoyLot partners on co-branded web pages, as explained below in third-party relationships, so please be aware of this as you visit these web pages.
You can choose whether to accept cookies by changing the settings of your browser. You can reset your browser to refuse all cookies, or allow your browser to show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other Web sites may be diminished and some features will not work as intended.Payments
JoyLot takes security very seriously. Purchases made using JoyLot.com's checkout to pay for JoyLot purchases is secured and safe.Log Files
We use IP addresses to analyze trends, administer the site, track users movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.Sharing
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.We use a credit card processing company to bill users for goods and services.
We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services.
These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
We reserve the right to disclose your personal identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
Links
This website contains links to other sites. Please be aware that we [JoyLot.com] are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.Security
This website takes every precaution to protect our users information. When users submit sensitive information via the website, your information is protected both online and off-line.When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just surfing.
We use SSL encryption to protect sensitive information online.
If you have any questions about the security at our website, you may contact us at any time.
Special Offers
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.
We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.Correction/Updating Personal Information:
If a users personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that users personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support. [Some sites may also provide telephone or postal mail options for updating or correcting personal information].Opting-out
You can opt-out during the JoyLot member registration process or at any time from our site. Members may choose to stop receiving newsletter or promotional materials by simply unchecking the mailing list option.Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected. -
Pupil Distance PD
PD or Pupillary Distance, is the distance in between the center one pupil to the center of the other pupil. The PD is measured in millimeters (mm) and can also be written in this form: 35/34 ( Normally done if one eye is a little further away than the other from the center of the nose ).
How to Obtain Your Pupillary Distance.
Ask a friend to help you.
You need to have a friend hold a ruler across the bridge of your nose upside down ( so you can read the millimeter measurement ) It is much easier if you have someone about the same height as you. The measurer will hold the ruler in their left hand, close their left eye. They would then open their right eye and line the beginning of the ruler with the center of the left pupil. Then close your right eye and open the left eye and read the center of the right eye without moving the ruler.For additional information on prescription glasses and other information Click Here.
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Rapid
JoyLot Rapid is a free shipping service from JoyLot.com, that gets your products to you faster than ever before. We now offer free JoyLot Rapid shipping on select products to eligible US states. Eligible items will display the shipping time to your shipping state which can take between 1-3 business days and delivered by the end of the day.
Orders must be placed before 2:00 pm EST in order to ship the same day. This service is available on selected items with the Rapid service icon. JoyLot Rapid delivery is only available on business days and excludes major holidays. Order received by 2:00 pm EST is required to pass our payment verification system for same-day shipping. For orders that have not passed our payment verification system by the cut off time, will be processed on the following day with the JoyLot Rapid shipping service.
JoyLot Rapid service is not guaranteed during natural disaster conditions and weather-related delays.
RX Prescription order may take up to 10 business days to process and will be shipped Free Rapid 2-Day.
Click here to track your order.
(JoyLot Rapid, is a trademark of JoyLot, Inc.)
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Register
Registering on JoyLot is simple, easy and secured.
To register on JoyLot you must provide a valid email address that can be verified.
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Returns and Exchanging
Your shopping experience is our top priority. It must be a Joyful one, and we guarantee it. If you’re not perfectly satisfied, you may request a return for your item(s) within 30 days. Use our easy return process to print a return label.
Free returns apply to selected products listed with the free returns option.
Business Address and Hrs.-
Our Warehouse and Shipping Center
JoyLot Inc.
20 Dunton Ave
Deer Park, N.Y. 11729 -
Hours of operations:
Mon-Fri 9:30 am to 5:30 pm EPT. -
Toll-Free: 800-393-5050
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Tel: 631-938-1238
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eMail: click Contact Us and select a department.
ExchangingWe cannot reserve items for an exchange. If you are like to exchange your order, you will need to reorder the new item and upon receipt of your return, a refund will be issued
Return PolicyIn order for JoyLot to provide free delivery and low prices, Customer is responsible to pay for the return shipping of the item(s) being returned. You have the option to print a prepaid return label and the shipping fee will be deducted from you order refund.
You may return new items sold and shipped within 30 days of delivery for a full refund. JoyLot will even cover the shipping cost if the return is the result of our error or if you have received an incorrect item.
We'll cover the return shipping for items listed with the free return badge. If you purchased an item that is eligible for free returns and the free return is listed for that item on your invoice. You may return the item within 30 days by printing the free return shipping label that will be provided to you in your Joylot account.
Return refunds are processed daily and can take up to 3 days after receipt of your return. Every return is subject to inspection, we'll notify you via e-mail once we have completed your return process. Please allow up to one billing cycle to appear on your credit card statement.
All refunds will be credited to the original payment used to place your order.
Extended Holiday Return Policy
For items purchased between November 1 and December 31, the deadline to return them is extended until January 31. (excluding unreturnable final sale items)
Prescription Custom Lenses Return Policy.
Prescription lenses, reading power lenses, or custom fashion lenses, are customized to customers special order and are eligible for a 50% refund.
Any frames in new, unused, un-worn condition returned within 30 days of delivery will be refunded, ecxept for any customized lenses. To have the custom lenses sent back to the customer, there will be a one time $14.95 shipping and handeling fee.
If a request is not made within 30 days, JoyLot does not take responsibility for the custom lenses to be sent back to the customer.
Prescription RX Order cancelation requestRX Orders can be canceled within 3 hours of the original order time.
After the 3 hours cancelation window. The lenses are ordered from the maniufacturer and any request to cancel your prescription lenses, reading power lenses, or custom fashion lenses, there will be a 50% cancelation fee for the lenses only.
The request must be made by email or by calling our toll-free phone number 1-800-393-5050
Contact Lenses Return PolicyWe offer a simple hassle-free, no-questions-asked 30-Day return policy on all brand-new unopened, unused contacts. For the return of Contacts Lenses, there is a $9.95 shipping fee adjustment from the order total.
Doctor change of prescription or blurry visionIf you are experiencing blurry vision and your doctor prescribed a new RX, As a one time courtesy and a $14.95 processing fee, Joylot will remake a new set of lenses within 60 days from the date of delivery. A prepaid return label will be provided.
If you are experiencing blurry vision due to the fitting of the glasses received, As a one time courtesy JoyLot will remake a new set of lenses at no charge within 60 days from the date of delivery.
If we already remade your lenses for any reason including blurry vision or a Dr change. There will be a full charge to remake a new set of lenses.
Upgrade lens options or change frame optionFor single vision within 30-days we offer a one-time lens upgrade or frame change option. 50% value for your original lenses and a $14.95 processing fee will be applied to redo your new set of lenses.
For progressive vision within 60-days we offer a one-time lens upgrade or frame change option. 50% value for your original lenses and a $14.95 processing fee will be applied to redo your new set of lenses.
If changing to an identical frame model and size and just transfering the same lenses. There is no need to remake the lenses, however a $14.95 processing fee applies to have the lenses transfered by our lab.
A prepaid return label will be provided.
To do a frame change, the frame must be in brand new unused unworn condinition and must include all booklets, inner case, outer case, and authenticity cards.
Non Returnable Items and Returns of Opened or Over 30 DaysItems returned over 30 days from date of delivery date by the shipping carrier are non returnable and if approved a restocking fee of 50% will be deducted from your refund total. Over 30 days unapproved returns may subject to a shipping fee in order for us to ship the package back.
Non refundable items are:
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Any product missing the serial number or UPC
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Any items not in its original condition damaged, or missing parts not due to our error.
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Items not in its original packaging or missing booklets or instruction books.
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Items that are classified as hazardous materials or use flammable liquids or gases
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Health and Personal Care Items
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Contact lenses
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Fragrances
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Glasses Production TimetableWe know how excited you are to receive your new prescription order. It is our priority to complete and ship your order as quickly as possible. As we offer you a variety of the best-quality lenses and coatings to choose from timing is a key.
Our lab is equipped with the latest cutting-edge technology and all our orders must meet pass our final inspection prior to shipping your order.
Depending on the production time and chosen shipping method at checkout, the estimated delivery time may vary.
Our team will keep you informed every step of the way and ensure that you receive your new glasses as quickly as possible.
The following table below is our estimated production time for prescription lenses.
Please note the following for production time.
- To keep our employees safe, incase of severe weather conditions, the production time may be extended if necessary.
- In-case of production errors and or lenses not passing inspection, A new set of lenses will be ordered and it may delay the delivery of your order.
- To begin the production of your order for custom prescription lenses, A valid RX and PD is required, If you do not provide us with a PD and or RX, we reserve the right to cancel your order. delay in providing this information when placing an order will result in extended production time.
Estimated Production Time
Standard Lenses 15 - 20 Business Days High Index 1.74 +5 Additional Days RX Redo 15 - 20 Business Days Adding a logo Special Add-on +2 Additional Days Tinting or Special Colors +5 Additional Days Facet Lens Special Add-on +6 Additional Days Diamond Cut Special Add-on +8 Additional Days Relens to your frames 15-20 Days From Receipt of Your Frames and Additional Days for any Special Add Ons. Damaged or defective ItemsIf you have received a damaged or defective item, we recommend contacting the manufacturer to see if they can help with the replacement shipped directly to you. If the manufacturer cannot provide help with your order. Simply contact us with your order number so that we will arrange to have your order replaced or refunded upon receipt to your account.
Frames Manufacturer WarrantyAll sunglasses and eyeglasses frames come with a manufacturer warranty for 1 Year (unless specified otherwise) from the date of purchase against any manufacturer’s defects. Manufacturer's defects include material, workmanship, structural design, hinges, welding points, and colorings. Manufacturer’s defects DO NOT include damage resulting from wear and tear flagrant misuse causing frame damage, acts of nature, improper use of maintenance, scratching, or tarnish, pet damage, destruction or damage by vehicle, stepping on or sitting on the frame, bending or twisting the frame, repairs and alterations, or any other damage not considered a manufacturing flaw.
(The warranty will be voided if the serial number is altered, scraped, or does not match our records.)
For the initial 30 days of warranty, we will cover all shipping and return. After 30 days, A $14.95 shipping and handling fee must be paid by the customer to cover the replacement warranty. This fee is to cover the return and reshipping costs. (Please note that we do not benefit from this charge however we are doing it as a courtesy to our valued customers. You may also choose to contact the manufacturer directly.
Defective frames must be sent to us for inspection and manufacturer approval, the manufacturer cannot use a picure or videos to make a decision. In cases of approval by the manufacturer and if the warranty frame is discontinued (no longer manufactured), the frame will be replaced with another color or a different model of equal or lesser value. You will be contacted in this situations. If a different model or style was provided and we filled in your fashion or prescription lenses where you still have the JoyLot one time un-used Lens Warranty & Specs-360 guarantee in accordance to our (Lens Warranty & Specs-360 Lenses Warranty policy), we will remake the lenses for your new set of glasses shape that was provided by the manufacturer only. You will still responsible for the lens warranty redo processing fee.
We do not take responsibility to remake your lenses if they have been made elsewhere.
If for any reason the manufacturer discovers that the damage is not a manufacturer defect, we will contact you and the return shipping is the responsibility of the customer.
The manufacturer warranty is decided by the manufacturer and not by JoyLot staff. Therefor if for any reason the manufacturer rejects the warranty of your frames we will inform you, and you may contact the manufacturer directly.
JoyLot will help you with a manufacturer defect up to one instance for the same frame. Beyond that you may contact the manufacturer directly.
If you just purchased the frames from us and had another retailer mount custom or Rx lenses for you. Please remove the lenses prior to sending your frames for a warranty. We do not take responsibility or remount lenses made from another reatilaer. If glasses were shipped to us with mounted lenses not originally made by JoyLot, a $14.95 S/H fee will apply for us to send the original glasses back to you, in order to have your optician remove the lenses.
Please be advised that all shipping charges are the sole responsibility of the customer, including any taxes and duties incurred with international packages.
(Upon approval of frames warranty a case will not be provided.)
Lens Warranty & Specs-360 Lenses WarrantyLenses Warranty: If you have purchased any of our anti-relective coatings which includes A lens coatings and or Specs-360 warranty, the following terms apply.
There is a processing fee of $14.95 and JoyLot will provide you with a prepaid return label.
Warranty applies on fully functional frames. Lenses will not be mounted on frames that are taped, bent, glued, and or soldered
Anti Reflective / Anti Glare Lenses Redo Warranty:
- A one-time lens replacement is covered no matter the condition of your lenses from the original date of shipment
- Original lenses must be returned before our lab will start working on your new set of lenses
- Your lenses will be covered even if scratched, peeled, broken, shattered, and or chipped
- Lens warranty is covered for the exact same prescription
- Lens warranty is covered for the same exact frame model/shape/size
- Lens features cannot be modified from the original order
Specs-360 Prescription Change Lenses Warranty:
- A one-time lens prescription change is covered when you purchased our Anti Glare lens warranty package
- New valid RX must be issued to the same patient name
- New lens will be made to the same exact frame model/shape/size
- New lenses will be made in the same lens material and index of your original order
- Lens features cannot be modified from the original order
- Lenses will be made for the same RX type as on your original order
- Original lenses must be returned before our lab will start working on your new set of lenses
Lens warranty is based on the AR/Anti Glare pacage you've purchased with your lenses. Please reffer to your order details where you will find the lens warranty package.
Logo on Lenses and Logo EngravingWhen you see a logo engraved or stamped on the demo lenses. That is the logo that was stamped by the brand owner and when placing an order for prescription or fashion lenses, the logo add on option is available for an extra charge and is non refundable.
Missing items within your orderJoyLot may split orders and ship your items in multiple orders. Check the packing slip that was included in your order to match the items received with the packing slip. If an item ordered was not received with your shipment allow a few days for an additional shipment to arrive to fulfill your order. If an additional package or an e-mail notification was not received please feel free to contact us with your order number so that we will look into your order.
Packing & Sending Your Return-
Pack your order safely including all original packaging and manuals.
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You may reuse the box your item arrived in or you may use your own packagings. Include the packing slip inside the box and tape it safely. (do not tape the original packaging of the item or the item itself)
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If you are using JoyLot shipping label affix the shipping label on the outside of the box and arrange for the shipping carrier to pick up, or take it to the post office or shipping center.
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If a shipping label was not provided we recommend shipping your return via track-able insured method.
Re-lens options and sending your own glasses shipping insuranceWhen sending your own glasses and for a frame Re-lens, Upon providing you with a return labe to send in your glasses, you will need to enter the replacement value for your glasses. In case your glasses are lost in transit when being shipped to us or if when we ship the complete glasses to you. In order for us to file an insurance calim, a valid verifiable receipt may be required upon request so insurance claim can be processed.
Unless a proof validated receipt is provided we will not be able to process a lost claim with the shipping carrier.
Restocking Fees on Certain ItemsCertain items sold and fulfilled by JoyLot are subject to a restocking fee and restocking fees may vary. The restocking fees for certain items are as follow.
Return AddressEvery return process is required an RMA (Return Merchandise Authorization) which will include the address to ship your return and all details associated with your order return request.
Obtaining a return authorization can be done via the following.
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Login to your account and locate your order to process your return request and print a prepaid return label.
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For guest checkout purchases, click on the Return link on top right or if you are using a mobile device you can locate the Return button on the bottom footer.
Shipping Fees RefundShipping fees paid when placing your order are non-refundable. If you return an item(s) from an order received Free shipping, the original shipping saved associated with the return will be deducted from the refund amount.
To return your order using our printed postage-paid label or a shipping label issued by customer service, the cost of the shipping fees will be deducted from your refund. If you will cover the shipping cost to send back the package to JoyLot, the shipping fees are non-refundable.
If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.
Tint and lens color customizationIf you customize your eyewear, your order will arrive with the customized lenses already mounted. The customized lenses are made in the USA, and do not feature the brand name on the lens. As they are handcrafted by skilled artisan, slight colour variations from the preview may occur. The color intensity is the result of an artisans process that makes each pair of lenses unique: even when selecting the darkest option, complete eye coverage from external view cannot be guaranteed.
Wrong or unordered itemWe suggest confirming your order by checking your account and the packing list for the model number and any other details that do not match your order. Upon confirming your order please contact us via e-mail or phone with your order number.
Wrong Order or Missing PartsSimply contact our customer service team via email or by calling us and we will be happy to asdsist you.
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Submit Your Offer
Items listed with the Make Your Offer option, allows you to offer a lower price on the item listed. If accepted you will have the option to buy the item and pay the accepted offer price.
JoyLot is an authorized internet dealer for many designer brands. Some suppliers request from us not to display an item if it drops below a certain price. Some retail stores may also display a price, and you may ask the salesperson for a lower or on-sale price. At JoyLot, you can click on the submit your offer price to buy the item at a lower offered price.
If you have already added the item to your cart for the full price, click on the My Cart button and delete the item from your cart. Once the item is removed from the cart you can make your offer and if your offer is accepted you will be able to continue with the checkout process.
To Make Your Offer, you are required to be a JoyLot.com, registered member. To become a JoyLot registered member, only the following is required, email, user-name and a password.
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User Agreement
Please read our User Agreement which outlines the site policies and terms of use.
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What is high index?
The lens index refers to the index of refraction (otherwise known as refractive index) of lens material for eyewear. It is a relative measurement number that describes how efficiently the material bends light.
Prescription glasses with a higher lens index will have thinner lenses.
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