Frequently Asked Questions
If you are a customer in need of support please look through the FAQ's for an answer to your question.
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Adapt to Progressive Eyeglasses
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Adjust and align your glasses tutorial.
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Age requirement for JoyLot
You must be 18 year old to shop on Joylot.com.
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Authentic Guarantee
JoyLot, Inc. is an authorized dealer and we guarantee you, that you'll receive a 100% genuine product with a full manufacturer warranty.
We offer a 30-day hassle free return policy with full money back (Return Policy)
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Become a seller
JoyLot is a unique online marketplace that welcomes Trusted Sellers to sell on a safe reliable and cost-effective platform. Our merchants are reliable and professional as to our qualifications requirements. We welcome all seller types weather you are new to the online market or you are an established reliable merchant, selling on JoyLot.com is unique and profitable. Joy Lot staff will provide you with live support to get your account started, design your store and even work you through the listing process. If you are looking to expand your online sales or earn additional income and feel you meet our requirements we invite you to apply now.
JoyLot does not charge an upfront listing fee. But does charge a final sale commission fee. Please visit JoyLot fees for additional info.
To establish sellers account you are required to register as a normal user and click on the Register To Sell link. Please allow 24-48hrs for an account manager to contact you.
Welcome to the JoyLot community.
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Buyers Protection Policy
JoyLot Buyers Protection Policy.We want you to buy with confidence anytime you purchase products on JoyLot.com. That is why we guarantee your transaction when completing your purchase online from JoyLot marketplace sellers.
JoyLot.com is a pioneering retail of consumer products.
We strive to deliver and our customers give our product line a top quality rating. a We are committed to providing quality products and expert service to our consumers. Our product line offering is top quality rating as to our consumers.At the same time JoyLot's effort is to expand its online catalogue and offer great savings, therefore we have added other certified and approved merchants offering you top quality items and great savings. All JoyLot merchants and sellers are certified, verified and approved by JoyLot assuring you that your purchase is guaranteed and safe and covered by JoyLot.
Customer Satisfaction and Privacy Guarantee.
JoyLot.com will provide every registered customer with top customer service and priority whether buying from JoyLot's stores or from JoyLot's certified merchants. For your privacy, every registered user information is only used for internal use only. Under no circumstance will we disclose or share your information with any unauthorized third party, even our merchants have no access to your information. The only information provided to our merchants upon a purchase is name, address, email address and phone number.Credit Card Privacy & Safety.
JoyLot takes security very seriously. Purchases made using JoyLot.com's checkout to pay for JoyLot purchases are 100% safe. Neither JoyLot or it's Merchants get access to your credit card information. Once a purchase is processed JoyLot does not save or forward any credit card numbers or financial information. (which means as soon as you transmit your charge, your credit card information is deleted immediately and no one has access to your credit card information)Delivery and Condition Guarantee.
JoyLot will guarantee and cover the delivery of your product and the condition upon receipt.We assure you that we take every measure needed to verify every merchant to assure you top level customer service, timely delivery time and accurate delivery of item purchased.
Sellers and Merchants selling on JoyLot must pass JoyLot's requirements prior to selling on our marketplace. We are confident that sellers selling on JoyLot will deliver high-quality products and provide you with professional customer service.
We take security very seriously. Purchases made using JoyLot.com's checkout to pay for JoyLot purchases are 100% safe. Neither JoyLot or it's Merchants get access to your credit card information. Once a purchase is processed JoyLot does not save or forwards any credit card numbers. (which means as soon as you transmit your charge your credit card information is deleted immediately and no one has access to your credit card number)
Buyers Protection Policy will cover your purchase made on JoyLot.com in the event that you do not receive the item you purchased, or if you have received an item that is materially different than what is described in the product listing. Coverage is limited and conditions apply, so please make sure you read the qualification requirements described below.
Delivery and Condition Coverage
- If a seller misrepresented the condition or details of an item in any way that is materially different the seller is required to offer a refund or exchange within 30 days of shipment date. If the seller fails to accept a return or an exchange, you are eligible to request a claim form for our buyer protection guarantee.
The following reasons are considered materially different
- Damaged
- Non-working condition
- Item condition or details not as described
- Wrong model or edition
- Wrong item
- Missing parts or components
Protection eligibility
- You the buyer have purchased the item in good faith from the seller and never received the item, or the item received is materially different than what is described in the product listing.
- You must be a member before the time of the purchase and your purchase must be made through the JoyLot.com site.
- The seller from who you purchased from must be enrolled in the buyer's protection plan and must have the buyer's protection seal next to his/her seller's information section on the top right below the item number.
- Your purchase must be made directly through the site to be eligible for the buyer's protection policy.
- You must have completed and paid in full to the seller within 10 days from the date of purchase.
- You must provide proof of payment such as (credit card receipt or statement).
- Claim request forms must be made within thirty (30) days from the date of purchase.
Claim Limits
- Buyers are limited to a lifetime maximum of five claims for purchases made on JoyLot Marketplace or Merchant seller on the JoyLot.com website.
Coverage Limits
- Claims will be covered based on your order total and protected up to the amount stated on the seller's protection amount.
Is there any cost?
- Buyers are covered at no extra cost. We are committed to a safe shopping experience on JoyLot.com website and when completing your purchase using the JoyLot.com checkout, you are automatically covered with your purchase.
Warranty Coverage
- Items an item becomes defective after 30 days from the date of delivery and is under the manufacturer warranty, you must contact the manufacturer for repair or replacement.
Claim Processing
Prior to filing a claim, you are required to attempt all reasonable options to resolve the issue with the seller. Requirements and Filing a claim are as follow:
- Keep in touch with the seller confirming that he is aware of your purchase and requesting an approximate delivery time or returning the product for an exchange or refund.
- Keep all records you may have such as (email communications with the seller, proof of payment, packaging, photographs, etc.)
- Print the listing details page with the protection coverage eligibility.
- If you're unable to resolve the matter with the seller, you must check with your credit card company to see if they can resolve the problem.
- If you have not been able to reach an agreement with the seller or the credit card company within a (30) day period you may request a claim form to start the claim process. Please note that by receiving a claim form does not indicate that you are eligible for the claim filed against the seller.
- Upon receiving your claim form our claims administrator must receive your form within forty-five (45) days from the date stated on claim form, Attached with all documents and information required (as stated in the claim form).
After receiving your claim form one of our claims administrator team will investigate your claim and contacts you with a decision within 45 days of receipt of your claim. Our investigation team may request additional information in order to complete your claim. All merchandise received that is subject to the claim must be returned to the claims administrator upon request.
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Contacting the seller
The quickest way to ask a seller a question about their listing is to click on the words (ask seller a question) displayed on the top portion of every listing.
If you have tried the options above and are still unable to get a response from your Seller, you can request additional contact information directly from JoyLot. First, click on the “Advanced Search” link under the “Search” button in the JoyLot header. Next, scroll down to retrieve Buyer-Seller Contact Information.
Note: In order to obtain contact information from another member you have to have a transaction in common.
Your Contact Information
Make sure JoyLot always has your current contact information, such as email address, phone number, and mailing address so that your sellers can contact you after you win an item.
If your correct information isn’t on file, keep in mind that the seller might be trying to contact you using the inaccurate contact information.
Update your contact information now.
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Coupons
Due to deep discounts and great pricing we are unable to accept more than one promotion or coupon per purchase. When checking-out, please enter the promotion or coupon code to redeem your coupon. If you have more than one coupon code, please choose the one you like to redeem and enter that code only.
Enter your promotion code in the checkout process when selecting the shipping type.
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Crizal lenses and information guide
CRIZAL® NO-GLARE LENSES
For over 25 years, Crizal No-Glare lenses have been providing the clearest vision possible to millions of patients worldwide. Crizal No-Glare lenses offer the best combination of clarity, durability, cleanability, and optimal UV protection so that patients can see, look, and feel better.
Crizal No-Glare lenses are supplied from the manufacturing laboratory with a Crizal No-Glare lenses Certificate of Authenticity (COA) card. To ensure your receipt of genuine Crizal No-Glare lenses, the COA card includes product registration information and a Crizal No-Glare lenses cleaning cloth. If you do not receive these items with your Crizal No-Glare lenses, please consult your eyecare professional.
The Crizal No-Glare lenses family of coatings includes: Crizal Sapphire® 360° UV lenses, Crizal® Prevencia® lenses, Crizal Avancé UV™ lenses, Crizal Alizé UV™ lenses, and Crizal Easy UV™ lenses. We also have two Crizal® for Kids products: Crizal Kids UV™ lenses and Crizal® Prevencia® Kids lenses. Your eyecare professional can explain the different benefits of each Crizal No-Glare lens and provide a recommendation based on your needs. Learn more.
Crizal No-Glare lens treatment is very thin—thinner than a strand of hair! The actual thickness and weight of your glasses is a function of the lens material chosen, your frames, and your prescription.
CRIZAL NO-GLARE LENSES UV PROTECTION
Yes, Crizal No-Glare lenses offer our most comprehensive daily protection against the invisible and often irreversible dangers of UV reflection.
UV is a form of light/radiation that is not visible to the human eye. Sunlight is the primary source of ultraviolet radiation. UV light comes from all directions, reflecting off surrounding surfaces and creating dangerous exposure.
UV damage is cumulative and often irreversible. Long-term exposure to UV radiation can increase the risk of certain eye conditions and diseases, such as UV-related cataracts, growths on the eye, and even certain skin cancers on the eyelids or around the eye area.
Premature signs of aging, skin cancer, eye disease, wrinkles, and dark circles.
Over 40% of annual UV exposure is received during conditions when people are not in full sunlight and are less likely to wear eye protection. Complete UV protection on your everyday clear lenses can help protect the long-term health of your eyes.
UV light comes from all directions, reflecting off surrounding surfaces and creating dangerous exposure. The back surface of everyday clear glasses has been found to reflect light coming from the back and sides of the lens, increasing UV light exposure to the eyes. Most sunglasses and clear lenses with higher-quality materials block UV light from transmitting through the front of the lens, but they do not address the UV light reflecting off the back side of the lens. Crizal No-Glare lenses provide protection against backside UV reflection. Ask your eyecare professional about the benefits of Crizal No-Glare lenses.
RELATED PRODUCTS
Crizal No-Glare treatment is compatible with most lenses. It is always advisable to apply Crizal No-Glare treatment to both single vision and progressive addition lenses. Please talk to your ECP to find out which Crizal No-Glare lens is right for you.
Yes, Crizal No-Glare treatment is compatible with most lenses and always compatible with Varilux lenses. Learn more here.
CLEANING MY LENSES
- Rinse under warm running water to remove any sandy/gritty debris.
- Clean with a mild liquid dishwashing soap to remove facial oils.
- Rinse with water.
- Dry with a soft cotton cloth.
- Polish your lenses with the microfiber Crizal lenses cleaning cloth provided to you.
You can also use the Crizal lenses cloth for touch-up cleaning throughout the day when it is not convenient to wash your lenses. While the hydrophobic properties of Crizal No-Glare lenses facilitate the removal of smudges, dust, dirt, and fingerprints more easily, the smudges and fingerprints may appear more visible on Crizal No-Glare lenses than on an uncoated lens. Watch a video on how to clean your Crizal lenses.
Occasional use of alcohol on Crizal No-Glare lenses will not be harmful. However, we do not recommend continuous, daily use.
If you are not able to remove hair spray or paint using the cleaning recommendations found above, we suggest taking your lenses to your eyecare professional for assistance.
Yes. Commercially prepared anti-reflective lens cleaners are safe to use with Crizal No-Glare lenses.
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Feedback Abuse
We ask that JoyLot members use caution and good judgment when leaving feedback. JoyLot is not legally responsible for the remarks that users post on its site and feedback will only be considered for removal if the comment meets the guidelines set in our Feedback Removal policy. Although each individual is ultimately responsible for the feedback he or she leaves, in the interest of our community, JoyLot has some basic rules regarding feedback.
These following practices are not permitted under the Feedback Abuse policy.
- Use of inappropriate language - Use of profanity, patently vulgar language, or language that is racist, hateful, sexual or obscene. Although it is discouraged, this does not include inflammatory language such as liar or thief.
- References to a JoyLot or law enforcement investigation - For example, this person is being investigated by JoyLot.
- Publishing contact information - In the interest of the privacy of our members, users may not publish contact information within a feedback comment.
- Links - Feedback comments must only be in plain text and cannot include pictures, JavaScript or links of any kind.
- Intentionally disrupting a listing - Feedback left by a member who bid on or purchased an item solely to have the opportunity to leave negative feedback for the seller, with no intention of completing the transaction.
- Follow up - Respond to comments left by other users to make additional remarks.
To report Feedback Abuse and request that a comment be reviewed for removal, please contact us.
Once we will receive your dispute, we will consider the circumstances of the alleged offense. Disciplinary action may result in a formal warning, a temporary suspension, or an indefinite suspension. If a complaint cannot be proven with certainty, it is possible that no action will be taken. Due to privacy issues, JoyLot will be unable to discuss the result of the investigation.
Please note that evidence of Feedback Abuse does not guarantee removal of the feedback comment. Although JoyLot will review the comment for removal at your request, feedback will only be considered for removal if it falls within the guidelines of our feedback policy.
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For Sellers
Welcome to JoyLot.com.
Over the years we have added many brands and new exciting items with top-level customer service to our valued customers. As our order volume grows daily and more shoppers check our website for all their shopping needs we are always looking to expand our product offering by adding more exciting brands and new products to our catalog. We have added the ability to welcome professional business owners or individuals who pass our qualification requirements to list and expand their online sales volume by selling top-quality products to our valued customers. JoyLot is a unique online marketplace that welcomes Trusted Sellers to sell on a safe reliable and cost-effective platform. Our merchants are reliable and professional as to our qualifications requirements. We welcome all seller types whether you are new to the online market or you are an established reliable merchant, selling on JoyLot.com is unique and profitable. Joy Lot staff will provide you with live support to get your account started, design your store and even walk you through the listing process. If you are looking to expand your online sales or earn additional income and feel you meet our requirements we invite you to apply now.
JoyLot does not charge an upfront listing fee. But does charge a final sale commission fee. Please visit JoyLot fees for additional info.
To establish a seller's account you are required to register as a normal user and click on the Register To Sell link. Please allow 3-5 business days for an account manager to contact you.
Welcome to the JoyLot community.
Who can sell on JoyLot.com Marketplace?
JoyLot, is an authorized online dealer for many designer brands and quality products from major brands. Our focus is to offer quality customer service and the best shopping experience to our customers. We welcome trusted businesses or individuals that offer a variety of products and meet our guideline requirements to sell and their products to million's of online shoppers.
What type of products can I sell?
Only authentic, brand-new unused products are allowed to be sold on Joylot.com.
Some electronics new but refurbished or open-box items are also allowed to be sold with the proper description and images.
What type of payment can I accept
Every seller is required to accept one of the authorized payment types.
- PayPal
- Authorize.net
- Sezzle
JoyLot's payment process is fully confidential and all purchases will be processed using one of the following payment gateways with no access to any buyers credit card information.
JoyLot does not save or share any financial information with its sellers.
Can I establish my own store name?
Yes, every approved merchant can establish their own store brand and customize it.
What are the fees for selling on JoyLot.com?
JoyLot does not charge an upfront listing fee. But does charge a final sale commission fee. Please visit JoyLot fees for additional info.
I have completed my registration to Joylot.com, But I still cannot sell my products.
A JoyLot.com team will evaluate your application and will contact you with results within 3-5 business days pending approval.
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Free JoyLot Rapid™ same day delivery.
JoyLot.com, Free Rapid same day delivery now availabel to selected zip codes. Orders placed on Monday to Friday by 4pm EST will be shipped and delivered the same day. Available on all instock ship today items and curbside pickup required to receive package.
Delivering zip codes.
11729
11703
11704
11706
11717
11746
11798
11747
11735
11743
Service currently not available on Contacts and RX glasses orders.
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Get Sellers Information
You can easily learn more about the seller by browsing through their feedback profile. This is an excellent way to find out about a seller's trading habits and prior dealings on JoyLot. You may also visit a seller's "About Me" page to see what information they provide about themselves. be sure to check member since and our system also uses a percentage method to value the seller.
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How safe is my shopping on JoyLot.com?
How safe is my shopping on JoyLot.com?
1. JoyLot.com is proud to deliver high-quality product and top level customer service. Many products listed and sold are offered and shipped from JoyLot.com's warehouse or one of JoyLot.com's affiliate suppliers.
2. JoyLot.com is also a unique online marketplace that welcomes Trusted Sellers to sell and offer great products. Our merchants are reliable and professional as to our qualifications requirements.
3. JoyLot's effort is to make your shopping experience as joyful as possible. JoyLot pre-screens merchants reputation prior to selling on the site to assure you that your purchase comes from a Trusted Merchants. Our goal is to ensure that every seller will deliver every order with top quality customer service. Most merchants are guaranteed and your purchase is covered by JoyLot.com. For the Joylot guarantee details click here.
4. Every registered user information is only used for internal use only. Under no circumstance will we disclose or share your information with any unauthorized third party, Upon completing a purchase the only information a merchant receives are the customer's name, address, email address and phone number.
5. JoyLot takes security very seriously. Purchases made using JoyLot.com's checkout to pay for JoyLot purchases are 100% safe. Neither JoyLot or it's Merchants get access to your credit card information. Once a purchase is processed JoyLot does not save or forward any credit card numbers. (which means as soon as you transmit your charge your credit card information is deleted immediately and no one has access to your credit card number)
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Joy of the day
JoyLot is featuring everyday a product from selected Joy Lot sellers that we believe would be an interesting item to our community at a deep discount.
What type of sale is the Joy of the day?
Joy of the day is a buy it price listing only. As long as the featured item is not sold out you may buy it right away.
What if the item is sold out can I get more?
No! There's a limited supply of every Joy of the day item. Once it's gone it's gone. We do not guarantee that this item will be featured again. However we believe you can find it from another seller on JoyLot.
Is there a limit to the quantity I can buy?
No limit. Buy as many units as you like.
What are my payment options?
Payment options are set by the seller and all buyers are required to read their payment options prior to buying.
What are my shipping options?
As to all JoyLot sellers each seller sets his shipping options. We suggest checking the shipping and details for the destinations and shipping rate the seller is charging.
Are Joy of the day purchases returnable?
Each product offered on JoyLot are up to the seller to accept returns or exchanges. Please read the sellers return policy prior to buying.
Are Joy of the day products guaranteed by JoyLot?
JoyLot screens each item and sellers reputation prior to displaying their item. However product warranty are described by the seller.
I missed an item, can I still get one?
No! Once we display another item we cannot find that item. If you know the seller we suggest searching his/her store.
Can I find out what the next Joy of the day will be?
No! We do not disclose that information.
Can my product be featured on the Joy of the day and what are my requirements?
Yes if you have an item you believe is at a deep discount and you have quantity available for immediate shipping. Your item may be eligible for the Joy of the day. Please contact us and select the Joy of the day department.
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JoyLot Fees
JoyLot does not charge any upfront fees for listing products. We offer a variety of listing types.
JoyLot is a unique online marketplace that welcomes Trusted sellers to sell on a safe reliable and cost-effective platform. Our merchants are reliable and professional as to our qualifications requirements. We welcome all seller types weather you are new to the online market or you are an established reliable merchant, selling on JoyLot.com is unique and profitable. Joy Lot staff will provide you with live support to get your account started, design your store and even walk you through the listing process. If you are looking to expand your online sales or earn additional income and feel you meet our requirements we invite you to apply now.
Selling on JoyLot is based on approval process. To become a seller you need to register as a regular account and then register as a seller. Upon receipt of your registration we will review your account and A JoyLot representative will contact you. JoyLot sellers are required to offer original available in stock items and must have A live customer service phone number.
Pricing Plans
There are no listing fees when posting items on JoyLot.
Insertion Fee $0.01 and up $0.00 Final Sale Fees
Final sale fees are the commission fees we charge at the time an item sale. Final sale fees are based on the sale price of the item. Final sale fees are only charged for successful sold items.Final Sale Fees
Fee Percentage
Example of total fee $0.01-$500 8%
8% of final sale fee $500.01 - and up 7% 8% of the initial $500.00 ($40.00), plus 7% of the remaining closing price balance ($500.01 - and up). Free Features
The following features are all free when posting items for sale.The Thumbnail (small thumbnail image next to the listing) Free Super Size All Images (super sizes all images) Free Image1 to 12 (upload up to 12 images) Free Schedule (to schedule your posting for a scheduled date) Free Upgrade Fees
The following features are optional and have a small free.Second Category $0.00 Bold Title $0.25 Enable Banner $0.25 Feature On Front Page $5.00 Feature In Category(s) $1.00 Motors Fees
There is no insertion fee for Vehicles except optional upgrade fees and a successful final sale fee if Vehicle is sold.Listing Category
Fee
Passenger Vehicles Only if sold $40.00 Motorcycles Only if sold $30.00 Powersports Only if sold $25.00 Pocket Bikes Only if sold $5.00 Other Vehicles Only if sold $40.00 Parts and Accessories Same as JoyLot.com final sale fees. Real Estate
There is no insertion fee for Real Estate except optional upgrade fees and a successful final sale fee if real estate is sold.Listing Category
Fee
Timeshare Only if sold $30.00 Land Only if sold $30.00 Manufactured Homes Only if sold $30.00 Residential Only if sold $65.00 Commercial Only if sold $65.00 Other Real Estate Only if sold $65.00 JoyLot Store Fees
As a JoyLot Store owner, you'll pay the following monthly subscription fee.
Subscription Fees
Store Level Fee 1-49 listings $9.99 More than 50 listings $0.00 Sign up for a JoyLot account today
As a JoyLot Store owner, All your listing will appear in your store and on the main site. You will be able to promote your store and built a professional store front.
JoyLot RewardsWelcome to JoyLot Rewards!
JoyLot's standard 3% rewards program is offered on all purchases site-wide, plus any additional rewards offered on specific items. Items with additional rewards will be displayed on the details page for each item in a whole number which will include the JoyLot 3%.
General:
What is the JoyLot 3% Rewards Program?
The JoyLot 3% Rewards Program is purposed to grant JoyLot buyers and sellers money back on the items bought on JoyLot. This is due to the items purchased and will automatically recruit the rewards into your account. Based on leaving a positive feedback or reaching the 60-day time element, your JoyLot Dollars will then be available to you.
You can use your JoyLot Dollars to purchase items on JoyLot. You will instantly be credited as a result. For example, if your purchase is $100.00, you will receive $3.00 into your JoyLot account within 60-days after your purchase date, we will automatically credit your spending account. You can then use the $3.00 as a coupon towards your next purchase. Your $3.00 will instantly be deducted from your total amount during checkout.
If an item shows earn extra 10% in rewards, this concludes the standard JoyLot 3% plus an additional 7% offered for that particular item. in which you'll receive $10.00 for a $100.00 purchase with 60 days from your purchase date.
Is there a fee to sign up for the JoyLot Rewards Program?
No. There is no initial fee to sign up. It is FREE to members and will always be FREE.
Enrollment:
Can anyone enroll in the JoyLot 3% Rewards Program?
Yes. Anyone can enroll domestically and internationally as a member of the JoyLot Rewards Program.
Is it possible to earn JoyLot Dollars on more than 1 account?
No. There is a limit of 1 account per member. You cannot earn JoyLot Dollars on more than one account. This is to ensure the integrity of the program.
What is required to join the JoyLot 3% Rewards Program?
- You must be 18 years of age or older.
- You must confirm your purchase on the JoyLot website with a valid PayPal account or a valid credit card.
- You must become a JoyLot member.
- You must maintain an active account with no limitations.
How can you enroll into the JoyLot Rewards Program?
It is quick and easy to enroll. Your enrollment is automatic. You can also enroll by the recommendation of another JoyLot member or simply through enrolling on the JoyLot.com website.
Receiving JoyLot Dollars:
Are there any restrictions when it comes to earning JoyLot Dollars?
Yes. You are restricted from earning your JoyLot Dollars in certain categories located on JoyLot.com.
The following categories of prohibition to receiving JoyLot Dollars include:
- Real Estate
- Cars
- Industrial
- Heavy Equipment & Machinery
- Healthcare
Note: Other restricted categories may later apply to the JoyLot Dollars Program.
How can you determine the amount received for active purchases made on JoyLot?
The amount received is appraised by examining the (item amount) x (volume elected) x (percentage received). Shipping, taxes, and other fees are excluded from this determining factor.
What percentage will you earn as a JoyLot Dollar Rewards member?
You will earn a 3% reward when you make any active purchase(s) on JoyLot.com.
Is the JoyLot 3% Rewards percentage subject to change?
Yes. The percentage of 3% for the JoyLot Rewards Program is subject to change with or without prior notice.
Are there any conditions as to how many JoyLot Dollars you can receive?
No. There aren’t any conditions or restrictions on earning JoyLot Dollars with the 3% Rewards Program.
What is the time period you can receive JoyLot Dollars?
There is no time period. You have an unlimited time span when receiving JoyLot Dollars.
Is it possible to receive JoyLot Dollars and benefit from other JoyLot promotions?
Yes, it is possible. You can receive JoyLot Dollars in affiliation with other JoyLot specials or promotions while using your 3% Rewards. JoyLot encourages you to receive JoyLot Dollars while taking full advantage of other deals found on JoyLot.com. It is for your benefit as a JoyLot member.
Can I earn JoyLot Rewards while returning an item?
No. You cannot earn JoyLot Dollar Rewards if you return the item purchased. If you as a seller request for your final value fee from the account of the buyer, the buyers JoyLot rewards will not be earned.
What can you do to verify your JoyLot Dollars?
When you sign into your account, you will be able to verify your JoyLot Dollars through its pending status. After leaving a positive feedback to the seller or by waiting for the cycle of 60-days, you will be able to see your useable funds and apply it towards your next purchase. Every item available will show you your JoyLot earnings in your account as an active member.
Redeeming JoyLot Dollars:
When will you get your JoyLot Dollars?
Every 60-days your JoyLot Dollars will become redeemable. If you like to speed the process and avoid the waiting time of 60 days, you may leave a positive feedback to the seller and the JoyLot Rewards Dollars will become immediately available. Your JoyLot Dollars cannot be redeemed for cash back nor are they transferable. Your JoyLot Dollars can only be used for JoyLot active purchases. If you shop online at JoyLot.com you can apply your redeemable dollars towards your purchase excluding purchases made in restricted categories. See the above section entitled Receiving JoyLot Dollars for more details.
Slap to Sellers:
Will your selling fees slap you in the face as a seller?
No. Your seller fees do not go up based on the JoyLot Rewards Program. JoyLot Dollars distributes advertising capital by attaining new buyers and sellers to reward JoyLot members.
Sellers will have a JoyLot Dollars earned account. The seller may, in fact, request to have money transferred into his or her Pay Pal account. JoyLot will deposit funds to the seller.
Are you allowed to discuss JoyLot Dollars inside items listed?
No. The JoyLot Rewards Program is not mandatory; it is based on the choice made by the buyer or the seller. As a result, we strictly ask you not to discuss JoyLot Dollars in your item listings to avoid distraction. It possibly can negatively affect the sale of the product or item you are promoting as a seller.
I am a buyer; can I participate in the JoyLot Program?
Yes. You can perform in the JoyLot Dollars Program as a buyer.
I am a seller; can I participate in the JoyLot Program?
Yes. You can perform in the JoyLot Dollars Program as a seller.
JoyLot Shipping and DeliverySHIPPING & DELIVERY
- Shipping
- Shipping Time
- Shipping Fees
- Merchandise Grouping
- Weather Delays
- Shipping Restrictions
- Availability
- Tracking
- Undelivered or Wrong Address Packages
- International Orders
JoyLot ships orders daily Monday to Friday except for major holidays.
We ship to all addresses within the US including P.O. Box, APO AE, Alaska, Hawaii, and Puerto Rico. Note that some item that may be overweight or too large for post office handling will be required to be shipped to a physical address.
International orders are also accepted as on the listing details page displaying the list of countries will ship to with the shipping fee details. Note that there may be some restrictions on specific products and therefore some products cannot be shipped to international destinations.
Every product listed on JoyLot will display the shipping rates set by us. Note that some items may not be eligible to combine shipping.
Orders placed from other merchants are set by each merchant. Please check each merchants shipping fees and delivery time.
Most orders placed by the cutoff time are processed and shipped the same. In some cases, an order will require additional day handling time and can take up to 48 hrs to process.
Rapid and Express labeled orders are processed the same day in assurance to deliver by the promised date. We use all the major mail carriers to ship orders including JoyLot.com trucking service, DHL, FedEx, UPS, and the United Postal Service. Unfortunately, we are not able to offer the option to choose a mail carrier.
On occasion, there may be an unexpected delay on your order. We will notify you via email with the delay of your order and approximate ship date.
If you have placed an order in a standard ground shipping service, and require to upgrade to a faster shipping service. In this case, we may require you to contact us to upgrade your shipping option if possible and there may be a difference in shipping fees. To upgrade your shipping service please call:
Every item being offered or sold on JoyLot has the shipping fees charges that JoyLot or it's merchants are charging. Most items are available to combine shipping from each seller. Shipping fees are charged by Item(s) or by Weight (for example)
Fixed Rate Shipping Fee.
- Base = If you buy an item that has the Base Fee charge you will pay the amount stated below the Base row.
- + Additional Item = The additional item fee will be added for each additional item you buy from the seller in the same shipping group.
- + Insurance = The insurance fee charge is offered by the seller, if there is an Insurance fee stated the fee will be charged for each item in your cart.
- Insurance Option = If there is no amount stated and the insurance is included no additional charges will be added. If there is an amount and the option is requires you will be required to pay the insurance fees, if the insurance is optional you may decline or accept the insurance coverage option.
If a seller is offering an item and is charging a Base $4.95 + Additional Item at $1.95 and you buy 4 item your total would be $4.95 + $1.95 + $1.95 + $1.95 = $10.80
If the insurance is included or optional you will not be charged any additional fees. However, if you choose to insure or you are required to get insurance and there is a $0.50 insurance fee you will be charged an additional $0.50 for each item for insurance.
If you want to buy multiple items and wish to combine shipping, buy all the items you want and then click on the Checkout link within your account
(these shipping fees are for combine shipping items only from the same seller and the same shipping class.)
Per Pound Shipping Fee.
- Base = If you buy an item that has the Base Fee charge you will pay the amount stated below the Base row.
- + Weight = If there is a fee in the + Weight row the fee will be added to your base charge and every additional item you add to your cart you will pay the + Weight charge only within the same shipping group.
- + Insurance = The insurance fee charge is offered by the seller, if there is an Insurance fee stated the fee will be charged for each item in your cart.
- Insurance Option = If there is no amount stated and the insurance is included no additional charges will be added. If there is an amount and the option is requires you will be required to pay the insurance fees, if the insurance is optional you may decline or accept the insurance coverage option.
If you see an item you want and the Base is $4.95 + Weight $6.50 your total order for that one item is $11.45.
To purchase multiple items and combine shipping. If the Base is $4.95 + Weight $6.50 and you buy two items your total will be $4.95 + $6.50 + $6.50 = $17.95 each additional item you add the Base charge will not be added to the checkout total and only the + Weight fee will be added.
If the insurance is included or optional you will not be charged any additional fees. However, if you choose to insure or you are required to get insurance and there is a $0.50 insurance fee you will be charged an additional $0.50 for each item for insurance.
If you want to buy multiple items and wish to combine shipping, buy all the items you want and then click on the Checkout link within your account
(these shipping fees are for combine shipping items only from the same seller and the same shipping class.)
In order to keep the shipping cost down. We will try to consolidate your order in the minimum number of shipments possible.
In some cases, you may receive more shipments than expected to receive your order. We will never charge you for more shipping then the original amount paid for your order
Note that items listed as Not Yet Released or Back Ordered can delay orders that are or may be combined with other items in stock.
If you reside in areas experiencing snowstorms or other extreme weather, there may be an additional 1-2 days delay in your package to arrive.
Due to some restriction on specific products, we may not be able to ship certain items to some destinations. Each items has its shipping rate and shipping destination available.
Most items offered by for sale on JoyLot are available for immediate shipping. On occasions, a product may be oversold or no longer available. We will notify you via email and your card will not be charged.
Upon shipping of an item, we will send you an email with your order details confirming the shipped item, shipping carrier, and tracking number. Upon receipt of your tracking number and the shipping carrier please check with the shipping carriers website to track your order.
Undelivered or Wrong Address Packages
Occasionally packages may be returned to us for an undelivered or bad address. In this case, we will issue a full refund ( including shipping ) and the order will not be re-shipped.
- For orders placed with other merchants besides JoyLot please contact the merchant directly. If after several attempts to resolve a problem with a merchants check the following.
Items listed by JoyLot have a drop-down list with the ship to countries we offer. Items that have your country listed in the list are available for international shipping.
For the shipping rates and charges check the shipping rates listed on the Shipping Options and details section in each listing.
We use all the major mail carriers to ship orders including DHL, FedEx, UPS, and the United Postal Service. Unfortunately, we are not able to offer the option to choose a mail carrier.
For international orders that are shipped to countries outside the U.S. may be subject to import taxes, customs duties, and fees levied by the destination country. Please be aware that all countries have different procedures and fees for incoming packages. The import fees and charges are payable to your local appropriate authorities of the destination country. We have no control over customs duty charges and applicable fees. These fees are the responsibility of the buyer.
Orders refused and not accepted due to duty charges will be refunded upon receipt minus all return charges and any applicable fees.
Payments and Pricing.PAYMENTS & PRICING
Payments
Pricing
Price Guarantee
Price Match
List Price
Order ConfirmationWe make every effort possible to offer you the best possible price on items in our store.
Payments and Security
We take security very seriously. Purchases made using JoyLot.com to pay for JoyLot purchases is 100% safe. Neither JoyLot or it's Merchants get access to your credit card information. Once a purchase is processed JoyLot does not save or forwards any credit card numbers. (which means as soon as you transmit your charge your credit card information is deleted immediately and no one has access to your credit card number)
For purchases made from JoyLot, we accept the following payment types.
- Visa
- Master Card
- American Express
- Discover
- PayPal
- Sezzle
International Payments.
Many JoyLot sellers may accept a variety of payments such as Visa, Master Card, Discover, American Express and PayPal. We have experienced that most of our sellers who accept international orders prefer PayPal as a payment option. If you are experiencing a problem and cannot pay by selecting the credit card logos on the checkout. We recommend trying to make your payment by selecting the PayPal option which will let you make your payment using any major credit card. If you do not have a PayPal account just look for the (Don't have a PayPal account and click on the Continue link.
We reserve the right to contact you via phone or email to verify your order and make a final decision on approving or canceling an order.
Items offered and sold by JoyLot are subject to change without notice.
JoyLot may change prices on items from time to time for special promotions, sales or price drops. JoyLot does not guarantee a refund of the difference in price. If the item you ordered is within a 30 day period and in original new condition you may be required to return it for a refund and place a new order.
JoyLot does not price-match with other sellers on JoyLot or other websites and or retailers.
The list price is to represent the full suggested retail price by the manufacturer, supplier or the full retail price listed on the product itself. JoyLot does not guarantee the accuracy of the full suggested retail price.
JoyLot makes every effort possible for items sold and offered by JoyLot to list the correct pricing and description. However, until an order is placed we may not realize a mistake or an error with the listings. If an item's correct price is higher than listed or the description contains errors, in this case, we will either contact you with instruction before shipping or cancel your order and credit or not charge your credit card.
- This policy applies only to orders placed and shipped by JoyLot. For orders placed with other merchants besides JoyLot please contact the merchant directly. In case of multiple unsuccessful attempts to resolve a problem with a merchant check the following.
Personal InformationYou can check your Personal Page which allows you to do a number of things like:
- View and edit your personal info.
- View your selling history.
- View your buying history.
- See your user feedback.
- Use the Future Watch feature.
- Pay your Balance.
- Manage your Store.
- Edit About Me Page
- And More
Price MatchPrice Match?
We are aware that there are many other sites that claim to price match with any other competitor. We are sorry but we do not price match or compete with other competitors. JoyLot.com is based on quality and service, not price, we base our service and selection to be to your satisfactory, rather than price.
There are good reasons JoyLot.com does not price match. We offer free shipping on most items, In stock items and ready for immediate shipping, largest selection to choose from, 30 days money back with no restocking fees (like other sites), Full warranty on all items, 100% authentic products and top level customer service, with a local phone number to our UK and AU customers. All of these mean so much more than a price match.
By avoiding the time on price matching with other websites and keep our concentration in providing you with top level customer service. Price matching wouldn't do you justice.
You will find many reasons to shop with us as we dedicate ourselves to your satisfactory. You can read more about our hassle free return policy.
JoyLot.com
Privacy PolicyPrivacy Policy
JoyLot is committed to providing its users with an Internet experience that respects and protects their personal privacy choices and concerns.
Our privacy policy and practices are detailed below, and we ask you to read them thoroughly.Information Collection and Use
JoyLot Inc. is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. JoyLot.com collects information from our users at several different points on our website.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
By providing my phone number to “JoyLot.com”, I agree and acknowledge that “JoyLot.com” may send text messages to my wireless phone number for any purpose. Message and data rates may apply. Message frequency will vary, and you will be able to Opt-out by replying “STOP”.
Registration
In order to use this website, a user must first complete the registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest. It is optional for the user to provide demographic information (such as income level and gender), and unique identifiers (such as social security number), but encouraged so we can provide a more personalized experience on our site.For Buyers
All buyers information is strictly confidential and safe. Purchases made using JoyLot.com's checkout to pay for JoyLot purchases are 100% safe. Neither JoyLot or it's Merchants get access to your your financial information. In order for us to complete your transaction for an item you may be purchasing from a seller other than JoyLot. We will share the following information first name, last name, address, telephone and email address. Payments made for purchases from JoyLot certified merchants will receive your payment directly via the payment option you choose to complete your transaction using our secured checkout. Once a purchase is processed JoyLot does not save or forward any credit card numbers or financial information.
For Sellers
To become a seller on JoyLot, a registered member must provide an authorized confirmed address credit card. Members are welcome to update their credit card information simply by updating it on the credit card form.
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The credit card information is transmitted and protected by industry standard SSL encryption.
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The credit card information is stored in members online account immediately.
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JoyLot will bill members credit cards on file automatically for JoyLot.com invoice.
Both buyers and sellers will have access to view each others information for items with a successful sale only. Email information is visible to buyers and sellers in My JoyLot section. And upon request, buyer or seller may retrieve contact information in which both will be notified that the seller or buyer has requested their information. The information provided is email, name, address and phone number.
Cookies
A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer's hard drive. Cookies do not damage your system or impair its functioning in any way. We use cookies to help us provide customizable services and to allow you to sign-in to our site. For example, we can store your zip code in a cookie and this enables us to display your local weather each time you visit our site. Cookies also make web surfing easier for you by saving your preferences while you're on our site. Cookies may also be used by JoyLot partners on co-branded web pages, as explained below in third-party relationships, so please be aware of this as you visit these web pages.
You can choose whether to accept cookies by changing the settings of your browser. You can reset your browser to refuse all cookies, or allow your browser to show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other Web sites may be diminished and some features will not work as intended.Payments
JoyLot takes security very seriously. Purchases made using JoyLot.com's checkout to pay for JoyLot purchases is 100% safe. Neither JoyLot or it's Merchants get access to your credit card information. Once a purchase is processed JoyLot does not save or forward any credit card numbers. (which means as soon as you transmit your charge your credit card information is deleted immediately and no one has access to your credit card number)Log Files
We use IP addresses to analyze trends, administer the site, track users movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.Sharing
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.We use a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services.
These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
We reserve the right to disclose your personal identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
Links
This website contains links to other sites. Please be aware that we [JoyLot.com] are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.Newsletter
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.Security
This website takes every precaution to protect our users information. When users submit sensitive information via the website, your information is protected both online and off-line.When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just surfing.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.
If you have any questions about the security at our website, you may contact us at any time.
Special Offers
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.
We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.Correction/Updating Personal Information:
If a users personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that users personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support. [Some sites may also provide telephone or postal mail options for updating or correcting personal information].Opting-out
You can opt-out during the JoyLot member registration process or at any time from our site. Members may choose to stop receiving newsletter or promotional materials by simply unchecking the mailing list option.Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.Progressive and Bifocal Measurements: Height Placement and FittingHow do I measure my own Segment Height?If you would like to measure your own segment height then you will need to have the frame in hand, because you can only measure it while the glasses are on your face. You can either purchase the frame without lenses first and then send them back to have lenses put in after the segment height has been measured. Or if you have already received your glasses and feel the segment height is not correct, you can use the frames you already have.
For No Line Progressive Lenses
1. Put the glasses on your face and adjust them so that they sit comfortably.
2. Have someone assist you by marking the lenses or Stand about 8 inches (20 cm) away from a well lit mirror with your face parallel and square to the mirror.
3. Stare straight ahead and mark the center of your pupil. This is your segment height measurement for these frames.
4. Repeat these steps at least 3 to 5 times to get an accurate and consistent measurement.
or
For Lined Bifocal Lenses
1. Put the glasses on your face and adjust them so that they sit comfortably.
2. Have someone assist you by marking the lenses or Stand about 8 inches (20 cm) away from a well lit mirror with your face parallel and square to the mirror.
3. Stare straight ahead and mark the lens 1mm below the bottom your eyelid. This is your segment height measurement for these frames.
4. Repeat these steps at least 3 to 5 times to get an accurate and consistent measurement.
Pupil Distance PDPD or Pupillary Distance, is the distance in between the center one pupil to the center of the other pupil. The PD is measured in millimeters (mm) and can also be written in this form: 35/34 ( Normally done if one eye is a little further away than the other from the center of the nose ).
How to Obtain Your Pupillary Distance.
Ask a friend to help you.
You need to have a friend hold a ruler across the bridge of your nose upside down ( so you can read the millimeter measurement ) It is much easier if you have someone about the same height as you. The measurer will hold the ruler in their left hand, close their left eye. They would then open their right eye and line the beginning of the ruler with the center of the left pupil. Then close your right eye and open the left eye and read the center of the right eye without moving the ruler.For additional information on prescription glasses and other information Click Here.
Rapid
JoyLot Rapid is a free shipping service from JoyLot.com, that gets your products to you faster than ever before. We now offer free JoyLot Rapid shipping on select products to eligible US states. Eligible items will display the shipping time to your shipping state which can take between 1-3 business days and delivered by the end of the day.
Orders must be placed before 2:00 pm EST in order to ship the same day. This service is available on selected items with the Rapid service icon. JoyLot Rapid delivery is only available on business days and excludes major holidays. Order received by 2:00 pm EST is required to pass our payment verification system for same-day shipping. For orders that have not passed our payment verification system by the cut off time, will be processed on the following day with the JoyLot Rapid shipping service.
JoyLot Rapid service is not guaranteed during natural disaster conditions and weather-related delays.
RX Prescription order may take up to 10 business days to process and will be shipped Free Rapid 2-Day.
Click here to track your order.
(JoyLot Rapid, is a trademark of JoyLot, Inc.)
RegisterRegistering on JoyLot is simple, easy and secured. JoyLot verifies every registered account to assure you safety and confidence.
To register on JoyLot you must provide a valid email address to confirm your account. Upon registering, JoyLot will send you an email to confirm your account to assure validation of your email address. Once you have registered you will need to check you email account and validate the email that you will receive from JoyLot registration. Click on the validation link to validate your account and you will be forwarded to JoyLot.com. Completing the validation of your account enables you to shop on JoyLot.
If you are having problems receiving your validation email, please check you Spam folder. To request your validation email to be sent again simply go to JoyLot.com and click on the login, enter your user name and password and the message will appear to resend the validation email. If you are still experiencing problems receiving the validation email, simply call us during regular business hours or go to our contact us page and select Account Login from the drop down menu.
Register to sellJoyLot is a unique online marketplace that welcomes Trusted Sellers to sell on a safe reliable and cost-effective platform. Our merchants are reliable and professional as to our qualifications requirements. We welcome all seller types weather you are new to the online market or you are an established reliable merchant, selling on JoyLot.com is unique and profitable. Joy Lot staff will provide you with live support to get your account started, design your store and even work you through the listing process. If you are looking to expand your online sales or earn additional income and feel you meet our requirements we invite you to apply now.
JoyLot does not charge an upfront listing fee. But does charge a final sale commission fee. Please visit JoyLot fees for additional info.
To establish a sellers account you are required to register as a normal user and click on the Register To Sell link. Please allow 24-48hrs for an account manager to contact you.
Welcome to the JoyLot community.
Returns and Exchanging
Your shopping experience is our top priority. It must be a Joyful one, and we guarantee it. If you’re not perfectly satisfied, you may request a return for your item(s) within 30 days. Use our easy return process to print a return label.
Free returns apply to selected products listed with the free returns option.
RETURNS & EXCHANGING
- Return Policy
- JoyLot Marketplace Retailers Policy
- Sunglasses, Eyeglasses or Prescription by JoyLot
- Shipping Fees Refund
- Restocking Fees on Certain Items
- Non-Returnable Items and Returns of Opened or Over 30 Days
- Canceling or changing an order not yet shipped
- Damaged or Defective Items
- Wrong or unordered item
- Missing items in your order
- Packing & Sending Your Return
- Return Address
Business Address and Hrs.
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Our Warehouse and Shipping Center
JoyLot Inc.
20 Dunton Ave
Deer Park, N.Y. 11729 -
Hours of operations:
Mon-Fri 9:30 am to 5:30 pm EPT. -
Toll-Free: 800-393-5050
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Tel: 631-938-1238
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eMail: click Contact Us and select a department.
In order for JoyLot to provide free delivery and low prices, Customer is responsible to pay for the return shipping of the item(s) being returned. You have the option to print a prepaid return label and the shipping fee will be deducted from you order refund.
You may return new items sold and shipped within 30 days of delivery for a full refund. JoyLot will even cover the shipping cost if the return is the result of our error or if you have received an incorrect item.
We'll cover the return shipping for items listed with the free return badge. If you purchased an item that is eligible for free returns and the free return is listed for that item on your invoice. You may return the item within 30 days by printing the free return shipping label that will be provided to you in your Joylot account.
For items sold and shipped by JoyLot approved third-party, the same 30-day return policy applies for unused and unworn items.
Return refunds are processed daily and can take up to 3 days after receipt of your return. Every return is subject to inspection, we'll notify you via e-mail once we have completed your return process. Please allow up to one billing cycle to appear on your credit card statement.
All refunds will be credited to the original payment used to place your order.
Extended Holiday Return Policy
For items purchased between November 1 and December 31, the deadline to return them is extended until January 31. (excluding unreturnable final sale items)
Sunglasses, Eyeglasses or Prescription by JoyLot
RX prescription orders may be canceled within 3 hours of the original order time. Once our lab begins the process of an RX order the lenses are none refundable.
JoyLot Marketplace Retailers Policy
All orders other than JoyLot user-id, are purchased from one of our Certified Merchant Retailers.
Each Certified Merchant Retailers has its own cancellation and returns policies and you must contact the Merchant directly if there is a problem with your order. To contact your Merchant Retailer, click on the My Account link and you will find the Merchant Retailers contact information. Prior to buying an item from one of JoyLot's Merchant Retailers, Click on the Return Policy tab in the item details page.
Items purchased from a Certified JoyLot Merchant cannot be returned to JoyLot.com. You must return your purchase to the Merchant Retailer in accordance with their returns policy.
Shipping fees paid when placing your order are non-refundable. If you return an item(s) from an order received Free shipping, the original shipping saved associated with the return will be deducted from the refund amount.
To return your order using our printed postage-paid label or a shipping label issued by customer service, the cost of the shipping fees will be deducted from your refund. If you will cover the shipping cost to send back the package to JoyLot, the shipping fees are non-refundable.
If an item is shipped and returned because it is not deliverable due to an incorrect address, the customer will be responsible for shipping both ways. Orders for larger items that must ship freight require the shipping company to contact the customer prior to delivery. If the product is returned because the freight company could not reach the customer, this will be considered a return, and the order will be subject to our regular return policies.
Restocking Fees on Certain Items
Certain items sold and fulfilled by JoyLot are subject to a restocking fee and restocking fees may vary. The restocking fees for certain items are as follow.
Non Returnable Items and Returns of Opened or Over 30 Days
Items returned over 30 days from date of delivery date by the shipping carrier are non returnable and if approved a restocking fee of 50% will be deducted from your refund total. Over 30 days unapproved returns may subject to a shipping fee in order for us to ship the package back.
Non refundable items are:
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Opened unwrapped CD, DVD, VHS, Tape, Software, Video Game, Cassette Tape, and Records.
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Computer laptops and desktops more than 30 days after delivery
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Any product missing the serial number or UPC
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Any items not in its original condition damaged, or missing parts not due to our error.
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Items not in its original packaging or missing booklets or instruction books.
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Items that are classified as hazardous materials or use flammable liquids or gases
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Items purchased from sellers other than JoyLot.com
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Health and Personal Care Items
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Cholesterol monitors
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Diabetic/glucose monitors
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Fragrances
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Sex & Sensuality items
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Thermometry
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Sunglasses, Eyeglasses or Prescription by JoyLot (Learn More)
JoyLot will stand behind its orders sold or fulfilled by JoyLot. If a problem arises with an order you have received for JoyLot or fulfilled by JoyLot, we certainly want to help and resolve any problems that may arise.
Canceling or changing an order not yet shipped
Order not yet entered or shipped may be canceled and or exchanged. To cancel or exchange an order will require direct contact via phone prior to shipping your order.
Please note: Whenever exchanging an item may delay your order and it's delivery time. Due to the amount of packages shipped daily we cannot and do not guarantee to pull an order after it has entered the shipping process.
If you have received a damaged or defective item, we recommend contacting the manufacturer to see if they can help with the replacement shipped directly to you. If the manufacturer cannot provide help with your order. Simply contact us with your order number so that we will arrange to have your order replaced or refunded upon receipt to your account.
Wrong or unordered item
We suggest confirming your order by checking your account and the packing list for the model number and any other details that do not match your order. Upon confirming your order please contact us via e-mail or phone with your order number. If you have purchased from one of JoyLot's third party certified merchant, please contact the seller directly.
Missing items within your order
JoyLot may split orders and ship your items in multiple orders. Check the packing slip that was included in your order to match the items received with the packing slip. If an item ordered was not received with your shipment allow a few days for an additional shipment to arrive to fulfill your order. If an additional package or an e-mail notification was not received please feel free to contact us with your order number so that we will look into your order.
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Pack your order safely including all original packaging and manuals.
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You may reuse the box your item arrived in or you may use your own packagings. Include the packing slip inside the box and tape it safely. (do not tape the original packaging of the item or the item itself)
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If you are using JoyLot shipping label affix the shipping label on the outside of the box and arrange for the shipping carrier to pick up, or take it to the post office or shipping center.
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If a shipping label was not provided we recommend shipping your return via track-able insured method.
Due to the volume of sales and high demand for our products we cannot reserve items for an exchange. If you are like to exchange your order, you will need to reorder the new item and upon receipt of your return, a credit will be issued.
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This policy applies only to orders placed and shipped by JoyLot. For orders placed with other merchants besides JoyLot please contact the merchant directly.
Since we operate from different fulfillment centers some return products may require being returned to a specific address. Every return process is required an RMA (Return Merchandise Authorization) which will include the address to ship your return and all details associated with your order return request.
Obtaining a return authorization can be done via the following.
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Login to your account and locate your order to process your return request and print a prepaid return label.
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For guest checkout purchases, click on the Return link on top right or if you are using a mobile device you can locate the Return button on the bottom footer.
Satisfaction GuaranteeYour satisfaction is guaranteed. JoyLot is an authorized online dealer and all items offered by JoyLot direct come with a full manufacturer warranty.
We offer a simple 30 day return policy.
- Company and Culture.
- Variety and Product Selection - Our direct relations with manufacturers and distributors, has given us the ability to offer you the Largest Variety and Selection available on the web. With our in-stock program, we are able to ship most products overnight to any destination within the US. We have also increased our catalog offering by adding certified JoyLot merchants to offer an ever-larger variety of products, sold and shipped directly to you by our certified JoyLot Merchants.
- Secure Shopping - JoyLot takes security very seriously. Purchases made using JoyLot.com to pay for JoyLot purchases are 100% Safe and transmitted using the latest SSL Encryption
- Payments - JoyLot offers a variety of payment options. We have taken it to the next level by becoming a Visa Verified and MasterCard Secure along with American Express, Discover, and PayPal.
- BBB - JoyLot.com wants to give you an, even more, peace of mind, knowing that JoyLot.com has a Better Business Bureau A+ rating good.
- Authorized US/Worldwide Trusted Dealer and Distributor - JoyLot.com is proud to be an online dealer and partner with trusted distribution channels to assure you genuine brand name products.
- In The News - New York-based online retailer JoyLot.com has made its mission during this economic slowdown to offer consumers worldwide quality designer fashion labels at a fraction of the price. Some of the brands offered on the website include Dolce & Gabbana, Ed Hardy, Coach, Tag Heuer, Fendi, Dior, and even Betsey Johnson. Read Article.
- Volume Buying Power - Our volume buying power has given us the opportunity to offer you the best prices with all the manufacturer Rebates, Specials, and Promotions.
- Free Shipping - We pay for shipping most orders with a minimum of $25.00 and most with no minimums are shipped at no extra cost to you. (please check the JoyLot certified merchants shipping fees for details.)
- International Shipping - JoyLot.com ships worldwide. We offer a full range of shipping services using UPS and USPS to most destinations around the world. We also accept orders to all APO and FPO addresses.
- Returns - You may return most new, unopened items sold and shipped by JoyLot.com within 30 days of delivery for a full refund. JoyLot will even cover the shipping cost if the return is the result of our error or if you have received an incorrect or defective item. For full return policy click here. (Check the listing details policy tab for items purchased from third-party JoyLot.com certified merchants that do not fall under this policy.)
- JoyLot Buyers Protection Policy - JoyLot will assure your satisfaction with any JoyLot Certified Merchant Retailers purchased on JoyLot. (For full guarantee details click here)
- Joy of the Day - Every day JoyLot features items at incredible discounts and at unbeatable prices (discounts may be at up to 90% off retail price) along with Free Shipping. Items are updated daily and quantities are limited. Many items are sold up to Three Times on the net. All products are new and never used. We highly recommend that you seize the opportunity if you see a deal you like as it won’t last long. Once the deal is gone, it's gone.
- Contact Us - Help and advice is only a quick email or phone call away. Our knowledgeable staff will assist you with any questions you may have. We offer many ways to be reached for your convenience, by reaching us via email, chat or phone.
Business Hrs.
- Mon-Fri 9:30 am to 6:30 pm EST.
Contacting Us.
- Toll-Free: 1-800-393-5050
- Dialing in the US: 1-631-938-1238
- Fax: 1-631-406-4066
- eMail: Contact Us and select the right department.
Visit us:
JoyLot, Inc.
20 Dunton Ave
Deer Park, N.Y. 11729
Search By SellerSearch by Seller, gives you the opportunity to see a list of the items a particular seller is offering for sale.
To search by seller you must know the member's User ID or Email address to use this feature.
Securing Your AccountJoyLot's top priority is to offer you the best security possible. The following outline what you can do If you suspect an unauthorized party has accessed or has attempted to access your JoyLot account.
First Check your email for any changes that may have taken place on your personal page.
Second, check with family members and others who may use your account to verify that they did not make any changes. After you have done so, attempt to sign in to your account.
- If you were able to sign in we suggest you do the following below.
- If you are not able to sign in contact us for additional assistance
- Change your password on your personal account page.
- Change your Keyword and use a keyword you will be able to remember.
- Verify your personal contact information registered on your JoyLot account and change anything that isn't correct.
- Search for any active bids or listings that may be unauthorized.
Sell my productsMarketplace Welcome to JoyLot.com.
Over the years we have added many brands and new exciting items to our online catalogue at unbeatable prices and top level customer service to our valued customers. As our orders volume grows daily and more shoppers check our website for all their shopping needs we are always looking to expand our products offering by adding more exciting brands and new products to our catalogue. We have added the ability to welcome professional business owners or individuals who pass our qualification requirements to list and expand their online sales volume by selling top quality products to our valued customers.
JoyLot is a unique online marketplace that welcomes Trusted Sellers to sell on a safe reliable and cost-effective platform. Our merchants are reliable and professional as to our qualifications requirements. We welcome all seller types weather you are new to the online market or you are an established reliable merchant, selling on JoyLot.com is unique and profitable. Joy Lot staff will provide you with live support to get your account started, design your store and even walk you through the listing process. If you are looking to expand your online sales or earn additional income and feel you meet our requirements we invite you to apply now.
JoyLot does not charge an upfront listing fee. But does charge a final sale commission fee. Please visit JoyLot fees for additional info.
To establish a sellers account you are required to register as a normal user and click on the Register To Sell link. Please allow 3-5 business days for an account manager to contact you.
Welcome to the JoyLot community.
Who can sell on JoyLot.com Marketplace?
We welcome trusted businesses or individuals that offer a variety of products and meet our guideline requirements.
What type of products can I sell.
At the moment only brand new non used or replica products are allowed to be sold on Joylot.com. The following new but refurbished or open box item are also allowed to be sold with the proper description and images.
What type of payment can I accept ?
Every seller is required to accept one of the authorized payment types.
- PayPal
- Google Checkout
- Authorize.net
JoyLot payment process is fully confidential and all purchases will be processed using one of the following payment gateways with no access to any buyers credit card information.
JoyLot does not save or share any financial information with it's sellers.
Can I establish my own store name?
Yes every approved merchant can establish their own store brand and customize it.
What are the fees for selling on JoyLot.com?
JoyLot does not charge an upfront listing fee. But does charge a final sale commission fee. Please visit JoyLot fees for additional info.
I have completed my registration to Joylot.com, But I still cannot sell my products.
A JoyLot.com team will evaluate your application and will contact you with results within 3-5 business days pending approval.
Shipping fee charges.Every item being sold or offered on JoyLot has the shipping fees charges that JoyLot or it's merchants are charging. Most items are available to combine shipping. Shipping fees are charged by Item(s) or by Weight (for example)Fixed Rate Shipping Fee.
- Base = If you buy an item that has the Base Fee charge you will pay the amount stated below the Base row.
- + Additional Item = The additional item fee will be added for each additional item you buy from the seller in the same shipping group.
- + Insurance = The insurance fee charge is offered by the seller, if there is an Insurance fee stated the fee will be charged for each item in your cart.
- Insurance Option = If there
is no amount stated and the insurance is included no additional charges will
be added. If there is an amount and the option is requires you will be
required to pay the insurance fees, if the insurance is optional you may
decline or accept the insurance coverage option.
If an items is offered and the shipping charge is a Base $4.95 + Additional Item at $1.95 and you buy 4 item your total would be $4.95 + $1.95 + $1.95 + $1.95 = $10.80
If the insurance is included or optional you will not be charged any additional fees. However if you choose to insure or you are required to get insurance and there is a $0.50 insurance fee you will be charged an additional $0.50 for each item for insurance.
If you want to buy multiple items and wish to combine shipping, buy all the items you want and then click on the Checkout link within your account
(this shipping fees are for combine shipping items only from the same seller and the same shipping class.)
** Please note that the final price in your shopping cart prior to making a payment is your final grand total. JoyLot does not keep or save any credit card information. **
Per Pound Shipping Fee.
- Base = If you buy an item that has the Base Fee charge you will pay the amount stated below the Base row.
- + Weight = If there is a fee in the + Weight row the fee will be added to your base charge and every additional item you add to your cart you will pay the + Weight charge only within the same shipping group.
- + Insurance = The insurance fee charge is offered by the seller, if there is an Insurance fee stated the fee will be charged for each item in your cart.
- Insurance Option = If there is no amount stated and the insurance is included no additional charges will be added. If there is an amount and the option is requires you will be required to pay the insurance fees, if the insurance is optional you may decline or accept the insurance coverage option.
If you see an item you want and the Base is $4.95 + Weight $6.50 your total order for that one item is $11.45.
To purchase multiple items and combine shipping. If the Base is $4.95 + Weight $6.50 and you buy two items your total will be $4.95 + $6.50 + $6.50 = $17.95 each additional item you add the Base charge will not be added to the checkout total and only the + Weight fee will be added.
If the insurance is included or optional you will not be charged any additional fees. However if you choose to insure or you are required to get insurance and there is a $0.50 insurance fee you will be charged an additional $0.50 for each item for insurance.
If you want to buy multiple items and wish to combine shipping, buy all the items you want and then click on the Checkout link within your account
(this shipping fees are for combine shipping items only from the same seller and the same shipping class.)
** Please note that the final price in your shopping cart prior to making a payment is your final grand total. JoyLot does not keep or save any credit card information. **
Shopping CartThe Add To Cart option allows you to add items to your shopping cart and pay for them at once. This option is great to buy multiple items and combine shipping charges.
For detailed cost of shipping charges, add all the items to your cart and click on the Checkout or My Cart button on the top right of the JoyLot heather.
Buying items from different seller, require separate checkout for each seller. Due to that each seller offers different shipping and payment options we are not able to offer one checkout.
Every purchase made on JoyLot is 100% safe and secured. JoyLot does not save or keep any financial information. This gives you full safety to our shoppers assuring them the security and confidence. Neither JoyLot or any seller selling on JoyLot get access to any financial information when using JoyLot checkout. As soon as a charge or a purchase is transmitted our system verifies and approves the charge only. Upon a completion of a purchase the only information JoyLot or it's sellers get access to, is your billing, shipping and telephone number only.
SSL"Security" once evoked images of gold and cash protected by armed guards and steel bars. On the Internet, information – not gold – is the precious resource. Locks and keys have given way to Public Key Infrastructure and steel bars to Firewalls.
The Web lets you exchange data in seconds, but it also creates the risk of "spoofing," interception, and tampering. That's why solutions like privacy, encryption, digital certificates, and secure email are essential to everyone online, whether you're implementing an e-commerce site, posting confidential information on your intranet, or using your credit card to shop on the Web.
When it comes to protecting yourself on the Web, you can't be too careful.Is It Safe to Shop on the Internet?
When you shop on the Internet, you have the same concerns as you do when you use a catalog to shop over the telephone.
- Impersonation: Is the business that takes receiving my order authentic?
- Eavesdropping: Could someone "listen in" to my order and steal my credit card number?
In the real world, you often give your credit card to cashiers or waiters, and you give out your account number over the phone when placing an order. Using your credit card number on the Internet is no more dangerous than these practices. In fact, it is often more secure to give out your account number over the Internet, because many sites work with your browser software to encode your transaction so if outside parties intercept it, they won't be able to read it.
We counter security threats with a technology called SSL (Secure Sockets Layer). SSL is a set of rules followed by computers connected to the Internet. These rules include encryption, which guards against eavesdropping; data integrity, which assures that your communications aren't tampered with during transmission; and authentication, which verifies that the party actually receiving your communication is who it claims to be.
To check a site's security status, look at the site's URL in your browser window. An "s" added to the familiar "http" (to make "https") indicates that SSL is in effect. In Netscape Navigator 3.0 and earlier, the broken key symbol in the lower-left corner of your browser window becomes solid when you are in secure mode. In Netscape Communicator 4.0 and 4.5, the padlock symbol in the corner, usually open, is closed in secure mode. In Internet Explorer 4.0, a closed padlock appears when you are in secure mode.
If you're about to send information to a site that's not using SSL, your browser will warn you first.
SSL protects your communications during transmission. However, you must also protect yourself by dealing only with Internet companies you are certain you can trust, just as you deal only with merchants who won't share your credit card numbers with others.
The Federal Trade Commission is increasing its surveillance of Internet fraud, and the National Consumers League has created the Internet Fraud Watch, an online service for reporting frauds.
Are Internet Banking and Investment Transactions Safe?
Online banking and investment services, and your browser, also rely on encryption to protect the information in your transactions. Before your computer transmits your information to an online financial service, the information is encrypted - turned into code. When the information reaches its destination, it is decoded. Anyone who intercepts the information during transmission receives only gibberish. Online financial services also encrypt all information they transmit back to you.
Submit Your OfferItems listed with the Make Your Offer option, allows you to offer a lower price on the item listed. If accepted you will have the option to buy the item and pay the accepted offer price.
JoyLot is an authorized internet dealer for many designer brands. Some suppliers request from us not to display an item if it drops below a certain price. Some retail stores may also display a price, and you may ask the salesperson for a lower or on-sale price. At JoyLot, you can click on the submit your offer price to buy the item at a lower offered price.
If you have already added the item to your cart for the full price, click on the My Cart button and delete the item from your cart. Once the item is removed from the cart you can make your offer and if your offer is accepted you will be able to continue with the checkout process.
To Make Your Offer, you are required to be a JoyLot.com, registered member. To become a JoyLot registered member, only the following is required, email, user-name and a password.
User AgreementPlease read our User Agreement which outlines the site policies and terms of use.
What is high index?The lens index refers to the index of refraction (otherwise known as refractive index) of lens material for eyewear. It is a relative measurement number that describes how efficiently the material bends light.
Prescription glasses with a higher lens index will have thinner lenses.
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